We first went there for lunch back in November, the service at La Fourchette wasn't great. You've got some trainees who know absolutely nothing doing service, customer service is very poor, and there's some lack of sense of responsibility there. The food was salty and we just ate it and shared our feedback. We came back to stay at the hotel, the reception desk staff isn't very helpful unless you promptly ask them questions. Room is good, spacious, shower is great. However for the breakfast at La Fourchette, we were there at 7.15am, to our surprise there wasn't anyone attending. We waited around 5 minutes then someone came. The breakfast was supposedly a la carte, but we never saw the carte to order. We were again served by the same trainee that was there back in November who knew absolutely nothing. We waited around 45 minutes just to get an omelette. There's very little customer service, very poor service recovery attempt. Strange enough, we were around 6 people having breakfast at that time and yet such a terrible service. I'm from the hospitality industry myself and I'm very disappointed that no effort has been made to take onus of the level of service at La Fourchette. Would we go back again, probably just for dinner or lunch during the promos, but not more than than unfortunately.
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