The hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
이 가격과 4 성급 호텔에 실망합니다.
방은 간신히 수용 가능했고 침대 아래에서 분명히 청소되지 않았으며 안경, 수건, 비누 및 샴푸 용기는 도착 시 거의 비어 있지 않고 머무는 동안 전혀 채워지지 않았습니다.
수건은 악몽이었습니다. 때로는 충분했고 때로는 하나, 때로는 두 개도 놓쳤습니다.
철을 얻는 것은 전투였고 세탁 서비스를 잊었습니다.
요청은 항상 좋은 대답을 충족시키는 것은 아니었고, 그들은 예방 조치를 취하지 않고 우리 옆에 방을 그렸고, 냄새를 우리 방으로 멀리 끌어들였습니다.
점심은 그 지역에 대해 엄청나게 비쌌습니다. 잊어 버리십시오.
포함 된 아침 식사와 저녁 식사는 괜찮 았습니다.
주변이 약간 죽었지만 위치는 매우 좋았습니다.
Great hotel, right next to the beach. But the area doesnt really have anything to do have to take a taxi if you want to explore hammamet more but taxis are pretty cheap. But if you want a hotel with just relaxing/entertainment and beach then this is the one.
The bar and restaurant staff 👌 were great service,
Lots of Improvement needs to be done, room standards, beach ⛱, entertainment , apartment from that everything else is good