Ok I'll start with positives. The location is literally adjacent to St Ives railway station and the beach so if you don't like walking the hotel is great for this. Hotel itself is on a steep hill, walking downhill to the main port/shops is about 5/10mins.
Now the hotel. First impression of reception desk is great, looks clean and new and the reception staff were very friendly but then it went downhill from there. The ”luggage storage” room was a room that anyone could access particularly with the back door of the room wide open to the back of the hotel and yard. So i would be concerned leaving anything valuable.
Our room was 313 on the third floor.
Ridiculously warm with a basic tower fan for cooling, there was tea and coffee facilities that were good. The standard quality of the room was poor. Bedding was poor quality very uncomfortable only one pillow..if you could call it that. I would advise management to supervise housekeeping more and do room checks as the cleanliness was poor. As you entered you were greeted by a weird smell of damp. The view of the one window was great of the sea and beach but marred by the dirty seagull poop window and worn mouldy window frame, dirty dust on the sill. It's not hard to clean a window and window frame or get a maintenance person to reseal the edges of the window or put a temporary rubber sealant till a new window frame is fitted.
The bath tub panel had a crack hole in it which could cause a cut if I wasn't carefully paying attention and a used soap in the shower. Orange yellowing in the grouting around the bath/shower. Limescale bathroom foam spray helps with this. This room desperately needs to be refurbished or renovated. I highly recommend watching Four in a bed or The Hotel Inspector in how to manage your rooms.
The other room was room 11? backed onto the courtyard. A little better high ceilings, airy and cool looked like it had a repaint but again the shower room had a strong smell of urine.
Other than that reception desk staff friendly, when mentioned the urine smell they got housekeeping to clean again, just a shame it takes other team members to slack somewhat on housekeeping and let the team down. More supervision is required. More maintenance.
Look don't be put off by this review like I said location is great. Just be really specific with your room choice ie, renovated room-show photos you've seen on website so you know what room you're getting.
객실 디자인은 매우 특별하고 숙박 시설은 매우 편안합니다. 다락방 방은 화창한 날에 덥습니다. 호텔에는 아침 식사가 포함되어 있지 않지만 아래층에 레스토랑이 있어 매우 맛있습니다. 호텔 근처에 전문점들이 있어 방문할 가치가 있습니다. Penzance의 숙박 시설은 대부분 기차역에서 호텔에서 멀지 않은 언덕에 있지만 짐을 들고 슬로프를 올라가는 것은 피곤합니다. 모든 주요 관광 명소는 기차역에서 차를 타는 것입니다. 시장 거리에 여러 중국 식당이 있는데, 꽤 맛있습니다.
What a great place to stay. Warm welcome, great rooms and enhanced by listening to the fantastic Mousehole Mens Choir who practice in Paul Church every Monday and then continue in the pub. Slept like babies and then were greeted by the most cheerful and welcoming Mia who brightened our day and served us a wonderful breakfast. Would definitely recommend a visit.
호텔 리셉션은 분명히 호텔보다 골프 클럽이었습니다. 방은 작았고 세부 사항에 대한 관심이 부족했습니다. 카펫에 얼룩이 있었고 창문에 맞지 않아 빛을 차단하지 않는 블라인드가있었습니다. 커튼은 훨씬 더 아늑하게 느낄 것입니다. 욕실과 샤워 시설은 약간 피곤했습니다. 요리된 아침 식사는 좋았지 만 나머지 선택은 제한적이었습니다. 아마 다시 머물지 않을 것입니다. 직원들은 친절하고 도움이 되었습니다.