리리뷰어Negative points
• Although I booked a twin room, they told there were none available. The first room they showed me on the second floor was extremely noisy due to loud music and vibrations from the restaurant and event space. The next room they offered faced the road, but the wall was not soundproof and the outside noise was very disturbing.
• When I tried to speak with the manager, there was no manager available on Sundays. If the manager is off, there should be someone acting on their behalf.
• The restaurant had many flies. There were both soft-boiled and hard-boiled eggs, but even the “hard-boiled” ones were half-cooked inside. When I asked for a properly hard-boiled egg, one of the kitchen staff gave me an unpleasant look, and even after asking, the egg was still undercooked (photo). The male kitchen staff were unfriendly, and it was impossible to order any egg dishes comfortably.
• The corridor lights turn off automatically, making it pitch dark and creepy.
Positive points
• Comfortable bed, welcome drink
SStam1I absolutely loved my stay here! The staff was incredibly welcoming and attentive, making me feel at home instantly, good breakfast thanks to the chef, the location is perfect and i love the view from the hotel looking towards the golf course.
PPerma FortunaRwanda is home to five Top 300 luxury hotels, out of these five stars hotels 2 are Top 50 Luxury resorts located outside Kigali. Kigali Marriott along with the other two 5 star hotels in Kigali edged their way into the very exclusive Top 300 hotels Global list. Despite not having the most expensive franchise brand they earned it by the genuine attentive friendliness of the employees (quality + quantity), the street where the hotel is located is beautiful and meticulously clean, safe to walk at anytime. The food at all hotel restaurants is very appetizing even if you are thinspo. The water pressure and quality is perfect both in Shower and Tub, the curtains, linen, robes, and towels are very clean. In Kigali Marriott you feel the permanent undetected presence of a Great person a guardian angel...Whose priority is to keep everything perfect ...this always a good sign of Great Luxury Hotel 👍
If you are fortunate to afford Living in Kigali Marriott while in Rwanda 🇷🇼, do it...You will be welcomed by smiling Anna or of her equallybattentive peers at reception every morning!... If you want anything...anything at all..feel free to ask the conceirge desk and they will eagerly make it happen! The food is tasty as I mentioned this already... I have no photos of unengaged food... Good food triggers impulsive outbursts 😊
TTazzz제가 투숙하는 동안 객실 청소가 되어 있지 않았고, 일부 세면도구도 빠져 있었습니다. 치약 세트 같은 물품을 받으려면 프런트에 여러 번 연락해야 했습니다.
저는 조식을 예약하지 않았고 호텔에서 조식 요금을 지불했는데도 불구하고, 식사 중에 직원들이 와서 미납금이 있다고 알려왔습니다. 프런트 직원과 서비스 제공 업체 간에 소통이 제대로 이루어지지 않는 것 같아 매우 불쾌하고 당황스러웠습니다.
제가 아침 식사를 하고 돈을 내지 않을 리가 있겠습니까? 정말 어이가 없네요 😒
SShabbar나는 Kigali Serena에서 훌륭한 숙박을했습니다. 서비스는 지속적으로 좋았으며, 도움을 주기 위해 계속해서 나아간 고객 서비스의 Angel에 대한 특별한 언급과 함께했습니다. 호텔 전체의 직원들은 친절하고 전문적이었습니다.
아침 식사 스프레드는 인상적이었고 하루를 시작할 수있는 다양한 맛있는 옵션을 제공했습니다. 이 호텔은 가격 대비 훌륭한 가치를 나타내며 비즈니스 및 레저 여행객 모두에게 완벽한 위치에 있습니다.
Maisha Spa는 약간 압도적이었고 약간의 개선을 사용할 수 있었지만 이것은 전반적인 경험에서 크게 손상되지 않았습니다.
요약하자면 Kigali Serena는 Kigali를 방문하는 모든 사람에게 탁월한 선택입니다.
익익명 사용자호텔 운전자가 나를 운전하는 것이 호의처럼 나를 대하는 모든 교통 수단에 대해 지불 한 것은 너무 실망 스러웠습니다. 매니저에게 불만을 제기 한 ... 전문성을 가져 오기를 바랍니다. 샤워를해야 할 때 목욕 비누를 요청해야하지 않는 한 모든 것이 괜찮 았습니다. ...!