앤트워프, Kerk Heilige Familie 근처 호텔

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

수년 동안, 시끄러운 에어컨, 불쾌한 장치

훌륭하고 조용한 호텔! 객실에는 욕조, 넓은 욕실, 전신 거울이 있는 드레스룸, 대형 침대, 책상, 방 전체에 걸쳐 있는 창문이 있습니다. 캡슐 커피 메이커 + 커피와 차 2캡슐, 생수 1병도 제공됩니다. 역까지 도보 15분, 근처에 공원이 있습니다. 욕실에는 샤워 젤/샴푸, 수건 세트 등 범용 제품이 담긴 디스펜서가 있습니다.

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

매우 도움이되고 멋진 직원. 24 시간 영업합니다. 커피와 차 (무료)로 로비에 앉을 수 있습니다. 아침 식사도 좋았습니다. 주말은 오전 11 시까 지입니다. 일찍 일어날 필요가 없기 때문에 매우 충성 스럽습니다. 부정적인 · 침대에서 더 많은 것을 기대하십시오. 조금 힘들다.

Well there are not enough words to describe this beautiful hotel . The location was perfect the facilities the staff all very helpful . The breakfast was one of the best Hilton's I have stayed at for a long time . Fresh fruits great eggs and breads . So much choice and the staff were so helpful . Thank you all

솔호프 성의 역사는 1414년으로 거슬러 올라가며 한때 해자와 성벽으로 둘러싸여 있었는데, 성의 해자와 포탑은 오늘날에도 여전히 살아남습니다. 이제 현재 소유자가 1990년에 성을 구입한 호텔입니다. 입구와 자갈로 된 안뜰은 화려한 분수/연못과 깔끔하게 정돈된 울타리가 있어 매우 인상적입니다. 체크인할 때 접수원은 코로나에 대해 전혀 신경 쓰지 않는 것 같았고 영국에서 막 도착하여 프랑스를 운전했지만 마스크가 필요하지 않았기 때문에 마스크를 제거해야 한다고 말했습니다! 나는 두 개의 큰 침대가 있는 슈페리어 트윈 룸(#19)을 가지고 있었습니다. 방은 멋지게 가구가 비치되어 있었고 테이블이 너무 많았을 수도 있고 앞 안뜰을 바라보는 높은 창문이 마음에 들었습니다. 내가 이 호텔을 예약한 주된 이유 중 하나는 무료 안뜰 주차가 되었고 내 방에서 안전하게 내 차를 볼 수 있었습니다. 나는 호텔에 식사 계획이 없었기 때문에 그것에 대해 언급 할 수 없습니다. 방이 너무 따뜻해서 난방 조절 방법을 몰라서 두 창문을 모두 열었습니다! 침대는 편안하고 방은 깨끗했지만 나는 고집 된 샤워 커튼이있는 욕조에서 샤워를 싫어합니다. 내 방은 Expedia를 통해 99유로였습니다.

Convenient location to get into town by public transport. The lobby is nice, clean and cozy. The courtyard is also very nice. It’s got a huge parking lot right under which is also very convenient. Despite the the signs “non-smoking room” it reeked of cigarettes. The kind only smoker’s home does. The room seemed clean but there wears some dust collected in different places. The bed was made in a way I wouldn’t expect from a no-star hotel. Something that takes less than 10 seconds to fix. Reception desk staff was very nice and friendly. Anyway. Not what you’d expect from a Radisson hotel. Judging by the comments so far it seems attention to detail has gone down just recently.

호텔은 깨끗하고 청결하며 아침 식사 서비스가 없었습니다. 한 가지 비판은 여행사가 하루 동안 유로 19가 지불되었다는 것을 미리 발표하지 않았으며 끝은 반값이었다는 것입니다. 호텔 시설에 정보 안내도 없었습니다. (캐시/조식/전화/라이트/전기통화/전기통화/원격 TV/청소)

나는 출장으로 여기에서 하룻밤을 보냈습니다. 나는 어두운 내부 안뜰을 제공하는 1 층에 매우 큰 방을 가지고있었습니다. 더 높은 방은 더 좋고 더 쾌활한 전망을 가지고 있다고 생각합니다. 방은 완벽하게 편안했지만 모든 것이 갈색이었고 다소 슬퍼 보였습니다. 조식은 괜찮았는데 추웠어요. 그러나 아침에 뜨거운 물이 없어서 재미가 없었습니다. 나는 이것을 프론트 데스크에 말하는 것을 보았습니다. Wi-Fi는 잘 작동했습니다.