Having read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there.
Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue.
The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment.
Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards.
Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us.
So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel.
I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat.
So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days.
The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot.
I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more!
I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable.
I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me.
Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again.
It’s most definitely NOT a 5 Star hotel in any shape, way or form.
With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame.
Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey.
Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen.
호텔 경영진님께 !!!
이 호텔은 정말 최고예요! 칭찬해도 모자랄 정도예요.
특히 리셉션 직원들은 제가 파키스탄에서 경험해 본 것 중 최고의 고객 서비스 기술을 갖추고 있어요. 마치 서양 호텔에 있는 것 같아요. 이름을 기억하고 싶었지만, 체크인과 체크아웃을 담당해주신 직원분은 정말 전문적이고 고객 서비스 능력이 훌륭했어요.
리셉션 경영진은 그 직원의 신원을 알아내서 급여를 인상해 줘야 해요. 신의 가호가 있기를 바랍니다.
The hotel was good overall. The coffee is not great but that’s usual in Pakistan. Room service was a bit disappointing - I ordered a margarita pizza and club sandwich - both were pretty bland and uninspiring. They tried to charge me for breakfast at check-out but pointed out it was included in my trip.com booking. They corrected the charge but I would have expected they get this sort of thing right before presenting me for a bill that is not correct!
The location of this hotel is excellent, only a 10-minute walk to the nearby shopping mall. There are also several snack shops right downstairs, and ordering Foodpanda at night is very convenient and fast.
The staff here are incredibly polite and helpful. Right after I booked via Trip.com, they proactively contacted me on WhatsApp to ask about my arrival time and any special needs. They even sent me a map and their precise location, which was very thoughtful and welcoming.
In terms of the room, while there is no dedicated hot water system, the water temperature is naturally warm due to the hot weather in Pakistan. It feels just like a warm shower and was very comfortable.
Whenever I had a question, I could just message them on WhatsApp, and they responded almost instantly at any time. I had a great stay here and will definitely choose this hotel again for my next visit.
I had a great stay at Royal Swiss Lahore—its location next to the airport was super convenient. I felt completely secure, and the staff provided excellent service throughout. The food was delicious, and everything was clean and well-managed. Though on the arrival day they provided me room which didn’t match with descriptions.
Brilliant experience and lovely staff.
I had a great time and would like to come back on my next visit.
Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.
아주 좋음
리뷰 65개
8.1/10
객실요금 최저가
EUR81
1박당
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8.8/10
아주 좋음
훌륭한 직원들이 있는 훌륭한 5성급 호텔입니다. 게스트 관계 부서의 젊은 여성분이 국내선 항공권 문제를 해결해 주셨고, 이슬라마바드행 비즈니스석 버스 티켓 예약도 도와주시며 세심한 배려를 보여주셨습니다. 모든 직원들이 친절하고 예의 바르며 호텔 투숙객을 위해 최선을 다해 도와주셨습니다. 객실은 잘 꾸며져 있었고 침대도 매우 편안했습니다. 헬스장은 넓고 유산소 운동 기구가 잘 갖춰져 있었고, 수영장은 온도 조절이 완벽하게 되어 있었습니다. 이 호텔이 얼마나 좋은지에 진심으로 놀랐고 감명받았습니다. 다음에도 꼭 다시 방문하고 싶습니다.
베스트 웨스턴 라호르에서의 멋진 숙박 정말 멋진 숙박이었습니다! 호텔은 깨끗하고 편안했으며 위치도 좋았습니다. 직원들은 친절하고 도움이 되었으며, 객실은 넓고 편의시설도 훌륭했습니다. 조식 뷔페는 다양하고 질도 좋았습니다. 라호르에서 편안한 숙박을 원하신다면 강력 추천합니다!
호텔은 라호르 공항과 가까워서 위치가 좋고, 로비에 도착하기 전에 여러 차례 보안 검사를 거쳐서 매우 안전하다고 느꼈습니다. 호텔 직원이 따뜻하게 맞아주었고, 저를 픽업해서 호텔로 데려갔습니다. 호텔 레스토랑에서 제공하는 조식 뷔페와 저녁 식사는 모두 훌륭했고, 다양한 맛있는 음식을 제공했습니다. 리셉션과 레스토랑을 포함한 모든 구역의 직원들은 매우 정중하고 도움이 되었습니다. 저는 특히 모든 손님에게 최대한의 배려와 헌신으로 두드러진 무함마드 아르슬란을 언급하고 싶습니다. 그러나 개선할 수 있는 부분이 몇 가지 있습니다. 첫째, 기도당이 어색하고 깨끗하지 않은 구역에 있습니다. 저는 기도하기에 적합한 장소를 찾기 위해 고군분투하는 한 가족을 보았고, 직원들은 키블라 방향조차 알지 못했습니다. 그들은 이상적이지 않은 임원실에서 기도하게 되었습니다. 둘째, 카페와 레스토랑에는 알레르기가 있는 손님에게 중요한 아몬드나 두유와 같은 대체 식품이 부족했습니다. 치과 키트와 같은 일부 객실 편의 시설이 체크인 시 없었고, 객실 정리를 한 지 이틀 후에 나타났습니다. 수영장 사다리가 약하고 깊이가 충분하지 않아 안전 문제가 될 수 있습니다. 또한 객실의 다리미가 더럽고 부러졌으며 물이 새어 사용하기 어려웠습니다. 전반적으로 즐거운 숙박을 했지만 이러한 문제가 해결되어 고객 경험이 더욱 향상되기를 바랍니다.
ZZAHID-IQBooked a room from *********** the room was noisy and the view was in Parking lot of hotel.
Room was clean and service was good. The was only the Parking and noise cancelable windows.
리리뷰어The location of this hotel is excellent, only a 10-minute walk to the nearby shopping mall. There are also several snack shops right downstairs, and ordering Foodpanda at night is very convenient and fast.
The staff here are incredibly polite and helpful. Right after I booked via Trip.com, they proactively contacted me on WhatsApp to ask about my arrival time and any special needs. They even sent me a map and their precise location, which was very thoughtful and welcoming.
In terms of the room, while there is no dedicated hot water system, the water temperature is naturally warm due to the hot weather in Pakistan. It feels just like a warm shower and was very comfortable.
Whenever I had a question, I could just message them on WhatsApp, and they responded almost instantly at any time. I had a great stay here and will definitely choose this hotel again for my next visit.
리리뷰어오래된 아파트 단지입니다. 대부분의 침실은 3베드룸 스위트 스타일을 기반으로 합니다. 침실 창은 복도에서 열리며 그 자체는 Avari의 절름발이 전술입니다. 출입할 때마다 5km를 돌아야 하기 때문에 위치 자체는 매우 불편합니다. 전반적으로 호텔은 실망스럽고 우울합니다. 나는 고정 관념을 싫어하지만 부주의한 abbasi(s)가 인수한 또 다른 faizabad 호텔처럼 보입니다. 직원들은 분명히 정중하지만 손님의 우려를 들어보거나 이해하는 데 관심이 없습니다. 경영진이 이것을 건설적인 검토로 고려하고 견고한 개선을 할 수 있기를 바랍니다.
MMr U H ShahBrilliant experience and lovely staff.
I had a great time and would like to come back on my next visit.
Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.