The location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
놀라운 숙박. 직원들은 훌륭합니다. 특히 아침 식사 직원. 방은 깨끗하고 신선하며 이 세상에서 벗어난 아침 식사. 그들은 또한 아침 식사 후 백조와 오리에게 먹이를 줄 오리 음식을 제공합니다. 우리가 리프트에 가까웠을 때 그들은 우리를 조용한 방으로 옮겼습니다. 전혀 문제가 없습니다. 가격은 아침 식사와 함께 5 박 동안 훌륭했습니다. 돌아올 때까지 기다릴 수 없습니다.
Rooms are extremely light and clean, sturdy beds. On the hotels official website, it states the rooms air air conditioned, however, this is not true. When we asked the guy on reception, he tried to convince me that I’ve read it wrong and tried to make me out as being stupid, but it clearly states the rooms have aircon but only the reception/lobby has air con. The room was very comfortable, could do with having some netting as looks directly into the offices across the way, unless you close the curtains.
체스터에 위치한 로우턴 홀 호텔 & 스파에 머무실 경우 차로 10분 정도 이동하면 체스터 성벽 및 체스터 동물원에 가실 수 있습니다. 이 스파 호텔에서 체스터 경마장까지는 6.4km 떨어져 있으며, 12.7km 거리에는 체셔 오크스 디자이너 아울렛도 있습니다.
전신 트리트먼트 서비스 및 얼굴 트리트먼트 서비스를 제공하는 스파에서 럭셔리한 분위기를 맘껏 즐기실 수 있습니다. 실내 수영장, 스팀룸, 피트니스 센터 등의 레크리에이션 시설을 십분 활용하시기 바랍니다. 이 호텔에는 무료 무선 인터넷, 피크닉 공간 및 바비큐 그릴도 편의 시설/서비스로 마련되어 있습니다.
호텔의 레스토랑에서 맛있는 식사를 즐겨보세요. 커피숍/카페에서는 스낵이 제공되며, 편하게 객실에서 룸서비스(이용 시간 제한)를 이용하실 수도 있습니다. 바/라운지에서는 좋아하는 음료를 마시며 갈증을 해소하실 수 있어요. 아침 식사(유럽식)가 주중 07:00 ~ 09:30에 유료로 제공됩니다.
대표적인 편의 시설과 서비스로는 드라이클리닝/세탁 서비스, 24시간 운영되는 프런트 데스크, 세탁 시설 등이 있습니다. 체스터에서의 행사를 계획하시나요? 이 호텔에는 컨퍼런스 공간 및 회의실 등으로 구성된 16 제곱미터 크기의 공간이 마련되어 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
평면 TV 시청이 가능한 37개 객실이 마련되어 있습니다. 무료 무선 인터넷을 이용하실 수 있으며 위성 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 욕실에는 샤워, 무료 세면용품, 헤어드라이어 등이 마련되어 있습니다. 편의 시설/서비스로는 금고 및 책상 등이 있으며 객실 정돈 서비스는 매일 제공됩니다.
Lovely last minute get away.
The canal view room was spacious.
Lovely hotel, the staff were super friendly and helpful.
The pool and spa facilities were excellent.
The food in the restaurant at night was delicious.
Will definitely be going back.
When I used the pool it was virtually empty. I love that it was open until 9pm as it meant I could swim after a long day out.
The room was big and spacious. Only downside is the shower wasn't great, there wasn't much power and the water was too hot. Could have done with having air con or even a fan as it got quite hot in the night.
Otherwise, it was a pleasant stay
Check in was quick and easy although there was no information given about the hotel eg pool opening times other than dinner may be busy due to several coach parties being booked in. The room was clean and tidy and there was a nice handwritten note welcoming us alongside 1 single serve pack of digestive biscuits even though the booking was for 2 people. The bathroom had 2 large dispensers for shampoo and shower gel but the shampoo bottle was empty and this was only discovered once in the room. There was air conditioning which was appreciated due to the rare appearance of the British sun that day but unfortunately the unit itself was very noisy whilst running so needed to be turned off overnight. Beds were comfy and there was the option to order additional pillows from reception that wasn't needed. Check out was quick and easy and the staff did try to help us answer a question about a local bus route to aid us on our onward journey but unfortunately they did not have this local knowledge.
체크인은 매우 쉽고 3 명의 직원이 손님을 체크인하는 번거 로움이 없었습니다. 우리는 15:00 체크인 시간보다 훨씬 전에 도착했지만 이른 체크인 객실이 없었기 때문에 나중에 체크인하기 위해 돌아와야했습니다.
객실 크기는 편안한 침대와 좋은 휴식을 보장하는 양질의 베개로 적절했습니다.
호텔은 매우 깨끗하고 직원이 잘 갖추어져 있습니다. 유일한 단점은 도심까지 도보 거리가 아니라 위치이지만 도심 외곽에 있는 이 호텔의 주차가 훨씬 쉬우므로 거래 차단기가 아닙니다.
아주 좋음
리뷰 109개
8.0/10
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7.2/10
리리뷰어I took my wife here for her 60th, amazing staff receptionist charlotte was warm and knowledgable, very kind giving us a token due to birthday.
The infinity pool is amazing warm clean, Shrigley would make much more money if they served drinks while in the pool, but we would still be there now.
The rooms are adiquate they are clean, the shower's are amazing, Dinning for evenning meal again was excellent, the service is 11/10 and I have been in a number of Spa the meal cost were really well priced with excellent food.
Breakfast in the morning self service again pleanty to choose from and again tasty with great choice.
It is a amazing spa with the ability toplay gold or have a number of treatments, and well priced, I will return there
DDrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
리리뷰어Lovely last minute get away.
The canal view room was spacious.
Lovely hotel, the staff were super friendly and helpful.
The pool and spa facilities were excellent.
The food in the restaurant at night was delicious.
Will definitely be going back.
리리뷰어Arrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read.
reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent.
generally Very disappointed.
리리뷰어When I used the pool it was virtually empty. I love that it was open until 9pm as it meant I could swim after a long day out.
The room was big and spacious. Only downside is the shower wasn't great, there wasn't much power and the water was too hot. Could have done with having air con or even a fan as it got quite hot in the night.
Otherwise, it was a pleasant stay
리리뷰어This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
KKJPipCheck in was quick and easy although there was no information given about the hotel eg pool opening times other than dinner may be busy due to several coach parties being booked in. The room was clean and tidy and there was a nice handwritten note welcoming us alongside 1 single serve pack of digestive biscuits even though the booking was for 2 people. The bathroom had 2 large dispensers for shampoo and shower gel but the shampoo bottle was empty and this was only discovered once in the room. There was air conditioning which was appreciated due to the rare appearance of the British sun that day but unfortunately the unit itself was very noisy whilst running so needed to be turned off overnight. Beds were comfy and there was the option to order additional pillows from reception that wasn't needed. Check out was quick and easy and the staff did try to help us answer a question about a local bus route to aid us on our onward journey but unfortunately they did not have this local knowledge.
리리뷰어Friendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.
EEllen Trown우리는 두 번째로 이 호텔에 묵었습니다. 매우 친절한 직원, 훌륭한 서비스, 큰 문제는 없습니다. 상점과 크리스마스 시장이 있는 체스터 중심부에 있는 훌륭한 장소입니다.
사랑스러운 객실과 레스토랑의 훌륭한 서비스.
추천하고 우리는 확실히 돌아올 것입니다.