A minha decepção foi com o atendimento da recepção. a gestão precisa treinar e capacitar melhor a equipe da recepção.O ar condicionado não estava funcionando direito e na segunda noite quebrou de madrugada.Fiquei hospedada por 7 dias e não esperava passar por isso em um hotel 4 estrelas ainda mais pagando uma tarifa elevada no réveillon.
A piscina é uma delícia e o café da manhã é muito bom e a academia é pequena mais deu para usar.
The location is very good but most of the people who work there do not speak the English language. The biggest advantage of this hotel is the sauna and lobby area where you can rest. Breakfast is fine, but dinner can be better. We came to check in the area while it was extremely cold outside and we stood in front of the checking desk, I felt cold air coming from the ceiling AC and we felt even worse. There is a fan inside the elevator which I personally do not like during cold weather, but generally speaking the hotel is good. I came to this hotel with my girlfriend and I got out single so I do not recommend it for couples
I learned to read comments carefully. They all mentioned the hotel is old and been renovated. This means noise sometimes and different rooms. The one we got had NO internet connection, it was located in the second floor. Pools were great though. My kids had a blast, even in colder or rainy days thanks to the indoors one. The hotel is far away from the city center or any attractions. I understand no Uber tor transfers wanted to go there. We rented a car so it was not an issue.
Staff was really helpful and really nice.
But walls are paper thin , i could hear literally everything from my neighbours on each side and upstairs.
Couldn’t sleep at all , noise all time.
Upon calling to reception they tried to solve the solution but i guess neighbours felt ofended and kept doing it.