미국 버지니아 소재 가족여행 호텔

24시간 프런트가 대기하고 있어 새벽 도착에도 편리하게 체크인 할 수 있어 좋았다

26일 체크아웃할 때 세면도구 가방을 놓고 고객센터에 메시지를 남겼는데, 앱을 통해 고객센터에 전화했더니 프론트에서 통화를 다시 연결해 주겠다고 했는데 통화가 끊겼어요. 28일에 찾으러 호텔로 차를 몰고 갔는데, 수십분간 애쓰고도 여전히 찾지 못해 떠나야만 했습니다. 호텔 경영과 서비스 인식에 문제가 있는 것으로 볼 수 있다.

The hotel does not provide electric kettle to boil water & was not supplying bottled water to the guests as well. You had to pay for basic drinking water USD2.00 per 600mm bottle. Getting drinking water is a big problem from the hotel. The restaurant there is basis … there wasn’t much food available. The only bright point is that airport shuttle service was provided.

좋은 호텔이지만 객실 편의 시설이 부족합니다.

우리는 이곳을 정말 좋아했습니다. 우리는 2베드룸 콘도에 묵었는데 매우 넓고 깨끗했습니다. 우리는 필요한 모든 것을 갖추고 있었습니다. 리조트 전체가 잘 관리되어 있고 아름답습니다. 우리 아이들은 실내 수영장과 어린이 친화적인 온수 욕조를 정말 좋아했습니다. 또한 미니 골프, 라켓볼 등의 활동도 즐기실 수 있습니다. 우리는 다음 숙박을 기대하고 있습니다.

방은 깨끗하고 베개와 침대는 편안했지만 욕실에서 하수구 냄새가 났습니다. 음식은 그다지 좋지 않았지만 커피 / 차 / 핫 코코아가 24/7 제공되는 것이 좋습니다. 밤에 위치가 언덕 위에 있고 다른 호텔 뒤에 있어서 찾기가 좀 어려웠습니다.

Just passing through on the way South. Went to service desk, they were extremely polite and courteous, so kudos for that. Then they hit me woth the price tag of $159 for the night. ”NO WAY” is all I thought, so I went online and found a booking here on Trip.com for $102. I jumped on it. I was tired, hot, and a little aggravated from the trip, so the price on Trip.com was a relief. I started looking around and thats when I realized that the amenities all cost. They had complimetary coffee, so YaY! Got up to the room, it was clean. Unloaded for the night, and it was finally showertime! I do my thing, get into the shower, which was a handicapped shower. It had a chair and a detachable showerhead for those hard to reach places. Well, this is where the problems started. This showerhead was supposed to be able to be locked into position on the pole provided, you k ow, for people that can stand. Well, the damn thing didnt lock. Nope, it stayed at crotch level, and so I was forced to use the detachable showerhead. Whatever, a shower is a shower, and boy, this shower was GREAT! Then, after my shower, I discovered that they must have wanted me to take a bath afterwards. This is because the entire bathroom floor was flooded from my shower water, and the floor was definitely not graded towards the drain, so to clean it up, one would either need a wet/dry shop-vac or a squeegee, and wouldnt you know it, I left both of mine back North, hundreds of miles away! I ended up using the towels to basically squeegee the water to the drain and get the floor cleaned up. I wasnt aware they kept their guests on the housekeeping payroll! My partner was unable to shower cause it would have caused another mess. So, besides the fact that if they could have charged for tap water and air, they would have, and the pool waiting for me after my shower, I had a really good stay. The bed was so comfortable I had trouble getting out of it in the morning, and the complimentary coffee turned out to be fresh. The staff understood my concerns and were extremely friendly about providing their information for when I contacted trip.com for my refund. 6.5/10

매우 좋은 호텔 매우 좋은 가치 객실이 넓고 깨끗합니다 호텔 뒤에 상업 지역이 있습니다 슈퍼마켓과 레스토랑 등이 있습니다

숙박은 불만이 없었습니다.

We had spent our day at the near buy hospital. We checked in at 10 pm. Being greeted by a very pleasant helpful gentleman behind the desk was wonderful. Our room was most welcoming and laid out nicely for my exhausted family and we were still near the hospital for our patient.