조식 운영 시설을 갖춘 도미니카 공화국 사마나 호텔

Localização é muito boa. Os quartos grandes. A limpeza é boa. O staff é atencioso e tenta prestar a ajuda necessária. Pequeno almoço é bom. A água da piscina não estava muito limpa.

We expected a lot more for this hotel. Checking in, the receptionist was very friendly and so was the bellboy. The room was sober but clean and i have no comment on that. But, we had no warm water, even after it ran for over 15 minutes. The bartender was unfriendly and i made a comment to him directly that he had to learn to smile, that it does not cost anything. But the same went for the serving staff in the bufet restaurant. Although the hotel was only occupied for about 30% , they were very slow and unfriendly. The selection of food was very limited. Breakfast didn't include bacon, and had only one type of ham and cheese. Lunch and dinner, the same. Small selection of vegetables and speciality dish, 1 type of fish and one type of meat. No cheese, ice cream or even pudding for dessert. I realize it is low season in Samana at this moment, but i had expected more from a Wyndham hotel. Further more, driving there, you can get lost, as there ar no signs or directions to follow. Its in the middle of nowhere.

깨끗한 해변과 레반타도 섬의 훌륭한 전망을 갖춘 아름다운 호텔.

房間挺大的，大床房比雙床房舒服太多。但酒店比較老，設施比較舊了。空調衹能製冷不能制熱，剛好碰到那幾天很冷，很難受。另外酒店可以寄存很長一段時間，很方便，所以一直住。

Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.