Travelled to Cheltenham for business and stayed 2 nights at the hotel. Polite and professional staff at reception during check-in and check-out, as well as in the restaurants.
Room including shower room were clean and well presented.
Would have preferred a chair to work at the desk instead of a stool - a minor point.
Didn't have time to use the pool etc.
Hotel is about 10 minutes drive from the centre for more eating places.
이 호텔은 글로스터 중심부에 위치해 있으며, 대형 슈퍼마켓과 쇼핑 및 엔터테인먼트 단지 바로 옆에 있습니다. 시설은 접근성이 좋고 노인 친화적이지만, 다소 오래되었습니다. 많은 지역 어르신들이 이곳에서 식사하고, 음료를 마시며, 담소를 나누곤 했습니다. 직원들은 특히 어르신들에게 친절했습니다. 제 나이 많은 동행 중 한 분은 처음에는 호텔이 그저 그런 수준이라고 생각했지만, 3일 후에는 떠나고 싶어 하지 않았습니다. 아침 식사는 풍성했고, 일반적인 영국식 아침 식사였고, 심지어 손님들이 객실로 음식을 가져갈 수 있도록 짐 꾸리기 가방까지 세심하게 제공해 주었습니다. 주차는 호텔 옆 공영 주차장을 이용하시면 됩니다. 야간 주차 요금은 11.50파운드로 다소 비싸지만 런던보다는 저렴합니다. 주변 코츠월드 마을까지 한 시간 거리에 있어 교통이 편리합니다.
Location is good, beautiful building, room is nice, bed is comfortable!
However, the meals were really so so.
For such a price, I would expect of a higher quality in overall. We had dinner and breakfast there, the dinner was better, but breakfast not worth a try.
We stayed there over Easter holiday. Finding the hotel was easy. There is a ski slope right opposite the hotel which is good for something to do. We didn’t eat at the hotel so can’t comment but the gym, steam room, swimming pool, and sauna were in good condition. The sauna was always packed so we ended up waiting for people to leave. The bar was nice. Overall it was a good stay.
New inn glouster well worth a stay exelant location for anything your trip entails u are only 10min walk from bus or train 10 min walk to rugby stadium right in the town cenrte for shops the pub its self is relaxing quirkey in caracter excelant choice of great food and wonerfuil staff 10 star
From the time we arrived staff were very friendly and always willing to help. Excellent facilities and the rooms were clean and tidy. Only stayed the 1 night but will definitely stay again
Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
It was a good hotel, a bit basic, rooms (in the hall part of the hotel) need updating; not sure of the others. The restaurant good. The breakfast was good but a bit busy on one of the days.
The hotel facilities need attention. TV remote not working, the team couldn’t get it fixed easily; not ideal.
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8.7/10
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8.5/10
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리리뷰어From the time we arrived staff were very friendly and always willing to help. Excellent facilities and the rooms were clean and tidy. Only stayed the 1 night but will definitely stay again
리리뷰어Travelled to Cheltenham for business and stayed 2 nights at the hotel. Polite and professional staff at reception during check-in and check-out, as well as in the restaurants.
Room including shower room were clean and well presented.
Would have preferred a chair to work at the desk instead of a stool - a minor point.
Didn't have time to use the pool etc.
Hotel is about 10 minutes drive from the centre for more eating places.
리리뷰어The Mousetrap Inn proved to be an excellent choice for our recent getaway. The location is absolutely perfect – just a pleasant walk to the main town, giving us easy access to local attractions, shops, and restaurants while enjoying peaceful surroundings.
What truly made our stay memorable was the genuinely friendly staff. From check-in to checkout, every team member was welcoming and helpful, going out of their way to ensure we had everything needed. Their local knowledge and recommendations enhanced our entire visit.
The included breakfast was a real highlight and exceptional value. Fresh, well-prepared options with plenty of variety kept us satisfied each morning before exploring. It's rare to find complimentary breakfast that actually exceeds expectations.
The inn maintains a cozy, welcoming atmosphere that perfectly matches its charming name. Clean, comfortable accommodations combined with the convenient location made it easy to enjoy both tranquil relaxation and vibrant town center activities.
Highly recommended for friendly service, great value, and ideal location.
HHallMayaWe had a wonderful stay for 4 days 3 nights at Ellenborough park. The location and estate are outstanding. This is an authentic English experience.
The staff was very kind and accomodating. We enjoyed the heated pool in february which was great. Breakfast was everything you hoped for.
We are already considering returning in warmer weather and explore the beautiful cotswolds. Definitely recommend ++++
JJWLoved staying at the Bell. Right opposite Tewkesbury Abbey, you couldn’t ask for a better location. Free parking is a real bonus here too and the location is close to the Severn Way walk, for walks down to Deerhurst and beyond.
Friendly , engaging , genuine, and sometimes fun, service and attention from all the staff made us feel very welcome.
The breakfast was so worth the price, and huge portions too! We also stayed for dinner one night ( had a great Indian at the Raj the second night) and were so nicely surprised. Being a ‘pub chain’ hotel you sometimes think the food might be quite bland and corporate but the chefs here know what they are doing. So happy with the food.
One or two minor grumbles might be the traffic noise, as our room was on the road ( so wore earplugs and fine) and the very soft bed, but meh, it was fine really.
We would more than likely stay again if passing through this way in the future.
리리뷰어We are a family of four and booked 2 junior suites and requested both on booking and during email correspondence prior to our arrival for double bed and twin bed configurations. On our arrival we were allocated rooms at opposite ends of the hotel, on different floors and with 2 double beds. Housekeeping had apparently gone home for the night despite arriving before 6pm and so this could not be corrected. The hotel had a beautiful open fireplace in the main bar which for some reason on a cold night in December wasn’t alight. We ate dinner in the hotel brasserie where a significant number of dishes on the menu were unavailable with no explanation from the staff when asked. At breakfast the following morning we were unable to order coffee as apparently this service is not available on weekends. Overall, despite a great location, this was a very disappointing stay.
리리뷰어Great location in the middle of town, room was nicely decorated and mattress was firm and comfortable to put liking but the pillows were very soft. Bath didn't drain so we had 4 inches of dirty water from our showers during the day (we did mention it to staff as soon as we noticed). Like a lot of Stow hotels they allowed dogs inside so we had the unpleasant finding of a dog hair on the breakfast plate in the morning. This is the problem when you allow animals where people are eating. Food prices are very expensive seeing as they asked us to eat in the bar area as restaurant was closed. We cancelled our dinner reservation as I didn't want to sit next to the heavy panting of a french bulldog next to us. Saying that staff tried to accommodate us as best as they could but also they had to follow house rules
리리뷰어Location is good, beautiful building, room is nice, bed is comfortable!
However, the meals were really so so.
For such a price, I would expect of a higher quality in overall. We had dinner and breakfast there, the dinner was better, but breakfast not worth a try.
리리뷰어The staff are very friendly and can not do enough for you.
The bar is clean and so are the rooms.
We stayed there in room 40, above the cafe that is not run by the hotel.
7am on a Sunday morning we are woken by music blaring through the floor from the cafe downstairs, music didn’t stop until we left the room.
Ate a meal in the evening, fish and chips and a steak and ale pie, fish and chips were very nice although the pie was a very different experience. The meat was so dry I need to swig a drink with every mouthful and the pastry lid was dry and flavourless.
I would stay again but would insist that I had a different room away from the 7am unwelcome wake up call