해덜리 매너 호텔 & 스파(Cbh Hatherley Manor Hotel)

Positives - Great service on reception and in the spa. Bed was comfy. Negatives - Toe nail clippings on the carpet in the room. Lots of spiders and spider webs in the room. Lots of dust collected on surfaces. Walls very thin so had to listen to my neighbours doing the business at 23:57. Only for a couple on minutes though!

Amazing spa could do with being able to use it for longer rather than restricted times. Only downside to the trip was sitting in the bar having a quiet drink when a function is on… is not what happens! The thudding of the music is loud!

The hotel itself wasn't that bad. Pleasant staff. My room was not cleaned properly. We foumd a birthday card from the previous people . I stood on a bottle top that was from the previous guests. The net curtain had blood on it we think . The bathroom was not grear either. Cracked tiles missing grout onthe floor tiles. Noisy toilet and the shower head had never been cleaned by the looks of things. Creeky floor boards of which you can see in the carpet the pattern of the boards . Bed was comfortable.

What made our stay special was the staff, so friendly and always willing to help. We all thought that having a mixed age group in the restaurant as staff was excellent, seeing the retired people still respected and given work is becoming rare and we fully applaud the hotel for this policy.

Lovely setting and very friendly hotel. Cosy but elegant. Restaurant main course was disappointing though.

Helpful staff, quiet, yummy breakfast and a great night sleep. The cat was very cute too.

Loved the stay here, spa facilities are excellent. Good area, lovely staff and hospitality.

Perfect for my needs spa is a bonus but some parts look tired and need some extra attention ( tiles in the pool stained long hair floating in pool and pipes of the water jet very oxi dated) sauna need fixing and cleaning . food very good and room modern comfy and spotless . Extra touch the lovely house kitty that was roaming around super cute and friendly. I love the fact there are charging point so next time I will benefit of it ! Ease advertise it in the website as it’s a massive selling point!

The staff were nice, the spa and grounds of the hotel are lovely and the restaurant was good. However, We paid extra for an executive room which said we would have a garden view but we had a terrible view over the roof, when we asked to move the staff said there were no other rooms available. The bed was uncomfortable with hard pillows and the room was very dark and small. We ordered room service and the only options were sandwiches, the man on the phone was rude and when the sandwich arrived it was extremely dry. The hotel looked outdated and unclean in some parts. The walls were paper thin and the hotel was very noisy with weddings happening each night. Overall it didn’t feel like a 4 star hotel and for what you get we thought £400 for 2 nights was very expensive.