We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating.
Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch.
However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards.
At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks.
At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife…
Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise.
Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel.
There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this.
The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat.
Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.
모르타과에 위치한 호텔 레나 빌리지에 머무실 경우 차로 14분 정도면 부사코 국유림에 가실 수 있습니다. 이 호텔에서 테르마스 드 루주까지는 15.6km 떨어져 있으며, 24.7km 거리에는 카라물리뉴도 있습니다.
실내 수영장, 사우나, 피트니스 센터 등의 다양한 레크리에이션 시설을 즐기실 수 있습니다. 이 호텔에는 무료 무선 인터넷 및 공용 거실도 마련되어 있습니다.
호텔 수영장에서 물놀이를 즐긴 후에는 스윔업 바에서 음료를 마시며 느긋하게 휴식을 취하실 수 있어요. 아침 식사(유럽식)를 매일 08:00 ~ 10:00에 유료로 이용하실 수 있습니다.
대표적인 편의 시설과 서비스로는 짐 보관, 세탁 시설, ATM/은행 서비스 등이 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
LCD TV 시청이 가능한 16개 객실이 마련되어 있습니다. 무료 무선 인터넷을 이용하실 수 있으며 케이블 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 욕실에는 샤워, 비데, 헤어드라이어 등이 마련되어 있습니다. 편의 시설/서비스로는 무료 생수 및 책상 의자 등이 있으며 객실 정돈 서비스는 요청 시 제공됩니다.
Extensive work being carried out meant noise throughout the hotel.
Every time we needed reception we had to wait for staff to return.
On the plus side, the restaurant staff were excellent.
신파으스에 위치한 이 캠핑장에 머무실 경우 10분 정도 걸으면 리베이루 데 삼파이오 레저 공원 및 도우로 강에 가실 수 있습니다. 이 스파 캠핑장에서 신파에스 시립 경기장까지는 5.4km 떨어져 있으며, 5.9km 거리에는 신파에스 교구도 있습니다.
마사지를 받을 수 있는 풀서비스 스파에서 느긋한 시간을 즐기실 수 있습니다. 야외 수영장 및 스팀룸 등의 레크리에이션 시설을 십분 활용하시기 바랍니다. 이 캠핑장에는 이 밖에도 무료 무선 인터넷, 콘시어지 서비스 및 피크닉 공간도 마련되어 있습니다.
이 캠핑장의 숙박 고객을 위해 서비스를 제공하는 스낵바/델리에서는 간단한 식사가 가능합니다. 풀사이드 바에서는 음료를 마시며 하루를 여유롭게 마무리하실 수 있어요. 아침 식사(유럽식)가 매일 08:30 ~ 10:30에 무료로 제공됩니다.
직원이 있는 프런트 데스크는 정해진 시간에 운영됩니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
이 숙박 시설에는 에어컨과 간이 주방 등 고객의 편의를 위한 시설이 잘 마련되어 있어요. 무료 무선 인터넷을 이용하실 수 있으며 디지털 채널 프로그램 시청이 가능한 32인치 평면 TV가 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 미니바, 전기 주전자 그리고 매일 제공되는 하우스키핑 등 여러 편의 시설 및 서비스를 활용할 수 있다는 것도 큰 장점이죠.
호텔은 자신의 포도원에 위치한 아름답습니다. 자신의 와인 투어와 와인 시음에도 참여할 수 있습니다. 레스토랑에서의 아침과 저녁은 높은 수준입니다. 아침 식사는 가격에 포함되어 있으며 저녁 식사는 비싸지 않습니다. 6 인 그룹은 와인 페어링 메뉴를 주문했고 거의 만석이었습니다. 우리 둘은 큰 와인 통에 살았는데 재미 있었지만 조금 작았는데 (특히 다른 사람들의 방이 대조 된 모습을 본 후) 호텔 건물로 돌아 가기 위해 짧은 산책이 있었기 때문에 그렇지 않다면 어린이나 노인에게 추천합니다.
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리뷰 76개
9.3/10
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9.4/10
기대 이상
리리뷰어We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating.
Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch.
However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards.
At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks.
At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife…
Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise.
Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel.
There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this.
The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat.
Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.
GGrace Grace호텔은 자신의 포도원에 위치한 아름답습니다. 자신의 와인 투어와 와인 시음에도 참여할 수 있습니다. 레스토랑에서의 아침과 저녁은 높은 수준입니다. 아침 식사는 가격에 포함되어 있으며 저녁 식사는 비싸지 않습니다. 6 인 그룹은 와인 페어링 메뉴를 주문했고 거의 만석이었습니다. 우리 둘은 큰 와인 통에 살았는데 재미 있었지만 조금 작았는데 (특히 다른 사람들의 방이 대조 된 모습을 본 후) 호텔 건물로 돌아 가기 위해 짧은 산책이 있었기 때문에 그렇지 않다면 어린이나 노인에게 추천합니다.
리리뷰어Extensive work being carried out meant noise throughout the hotel.
Every time we needed reception we had to wait for staff to return.
On the plus side, the restaurant staff were excellent.