스파 시설을 갖춘 영국 카디프 호텔

Overall, it was a good experience. The reception staff was a bit rude. Room service was not satisfactory. It was overpriced. The AC was not working, and there was no ventilation.

장점은 위치가 좋고 교통이 편리하고 안전하다는 점이지만 체크인 경험은 보통 수준입니다. 우선 동시에 건설된 다른 도시의 힐튼 시설보다 오래되었다는 점입니다. 호텔에 도착했을 때 친구와 함께 아래층 프런트 바에 가서 뭔가를 샀는데 위층 방으로 올라갔을 때 전원이 켜지지 않는다고 프런트에 배터리에 대해 물어봤습니다. 문제. 밤 10시쯤부터 11시쯤 배터리 교체하는데 1시간 걸렸어요. 화장실의 온수와 냉수가 따로 나오네요. 더 이상 뜨거운 물이 아니고, 끓는 물이 나오네요. 평범한 뷔페인데 정말 맛도 없고 맛도 전혀 없어요.

I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.

1. I was allocated a room without window. It's terrible and unbearable stuffy. In such room you can not enjoy the staying let along the sea view. After I called the reception,I got a new room with balcony which is better.2. The facility is too old and the decoration style must be the last century