수영장 시설을 갖춘 미국 뉴욕주 호텔

The hotel was in a great location, close to Main St., Saratoga Springs. The bed was comfortable and the room was very spacious. It was very nice to wake up in the morning and open the curtain and see horses practicing on the track.

호텔에서 생수에 요금을 부과합니다. 실수로 3달러짜리 병을 열었는데, 결국 6.54달러를 내야 했습니다. 호텔 공항 셔틀은 종종 만석입니다. 나중에 픽업해 주긴 하지만 시간이 빠듯합니다. 탑승 인원도 제한적입니다. 다른 편의시설은 비즈니스 호텔 기준입니다. 평균적인 수준입니다.

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

Long Island로 돌아가는 것은 여전히 매우 행복합니다. Long Island의 환경은 편안하고 쾌적합니다. 호텔의 환경은 조용하고 깨끗하며 편안하며 주차는 무료입니다. 프론트 데스크 서비스도 좋습니다. 침대는 약간 푹신했지만 미국 침대는 너무 단단하지 않았습니다. 실내 에어컨은 조절이 잘 안되고 조금 춥습니다. 단점: 화장실 조명과 환풍기가 연결되어 있고, 켜자마자 켜져 있고, 소음이 매우 큽니다. 우리는 운전했고 호텔 입구를 놓치기 쉬웠습니다. 우리는 다음 알 수없는 건물로 운전 한 후 호텔로 돌아갈 때마다.

매일 방 청소와 수건 교체가 이루어졌습니다. 직원들은 친절했고 위치도 완벽했습니다. 지하철역까지 도보 5분 거리였고, 목적지에 따라 다르겠지만 대중교통 연결도 좋았습니다. 때로는 도시를 더 둘러보기 위해 일부러 걸어 다니기도 했습니다. 꼭 다시 방문할 것입니다.

금요일 체크인 시간 30분 전에 도착했는데, 수도관 파손 때문에 방에 들어가기까지 거의 3시간을 기다려야 했습니다. 저녁 식사 예약도 있었는데, 하마터면 제시간에 못 먹었어요. 호텔 측에서는 이에 대한 어떤 보상도 해주지 않았고, 저는 그 때문에 매우 불쾌했습니다. 아내는 마사지 예약이 있었는데, 그것도 취소해야 했습니다. 그 외에는 여행은 좋았습니다. 경치도 정말 멋졌어요.

Great location, good restaurant, and comfortable beds.  The location inside Saratoga Springs Park is very nice.  The hotel is older and it definitely shows.  We booked a Deluxe King which was large and had a walk in closet.  The bathroom was small though and the room was not very well cleaned.

위치가 정말 정말 편리했어요. 맨해튼 중심부에 있어서 걸어가거나 지하철을 타면 가고 싶은 곳에 금방 도착할 수 있었죠. 정말 편리했습니다. 체크인할 때 현금이 없었는데, 직원분이 바로 10달러를 주시더라고요. 미국에는 신사분들이 정말 많은 것 같아요. (사진은 내용과 무관합니다)

Visited the hotel for our family reunion. Have visited in the past. Starting with the good. Cindy was the best. We were going to arrive a day early. Cindy was very helpful and ensured the we could adjust our reservation and arrive a day early and keep the same room. Very happy with Cindy and her ability to assist. The breakfasts were good, clean and well stocked. Now for the not so good. We were told room service would take place after 3 days. After our 4th evening we asked room services when our room would be done. They informed us we were on the list for the following day. We were given two towels. Next day, no room service. We again asked room service staff when our room would be serviced. They said they do the rooms once a week. Maybe a lack of communication. We did get fresh towels later in the day. The area in front of the hotel had tables and chairs to relax and meet. The bases of the tables contained cement. The cement was breaking up and bits of cement and dust was everywhere. It was never swept away the entire time we were there. My family had finished breakfast and we wanted to chat with the manager about some of the issues we were experiencing in the hotel. When we asked the receptionist we were told we could chat with him “if he had time”. We waited for more than 30 minutes in the dining area and he never came to us. We had used the same hotel in the past for family reunions but the place seems to have been going downhill.

메이드 오브 더 미스트(Maid of the Mist) 탑승장과 매우 가깝고, 근처에 식당도 많습니다. 체크인할 때 폭포 전망 객실은 매진이었지만, 제가 배정받은 객실에서는 불꽃놀이가 아주 잘 보였습니다. 객실은 꽤 넓어서 하룻밤 묵기에는 딱 적당했습니다. 입구에서 짐 카트를 직접 밀어야 해서 딱히 좋은 서비스는 아니지만, 그래도 편리했습니다.