리리뷰어Was a convenient location and check in was easy. However, there was difficulty with the room keys. I entered the room left my purse and one key in the room went out to my car for luggage - entered at the rear door using the key. However, the key failed to work for my room. Had to go to the desk and have a new set of keys made. This happened again the next day as well, however, that time the on call clerk said it frequently happens when using the rear door. If they know it happens why not fix it or warn the client in advance. This was very stressful.
The room itself was extremely disappointing. It was supposed to sleep 3 adults yet it contained only a queen size bed and a window ledge. No couch, roll away nothing. The sitting area was non existent. Your options were the bed, the window ledge or a straight back wood desk chair. Not at all comfortable. The television was smaller than my computer monitor definately not more than a 24”. Even though all advertisements stated a refrigerator in the room there was not one. Which meant I was unable to keep any cold drinks in my room. The breakfast was an even bigger joke - cold hard boiled eggs were available one day, cold cereal, very limited fruit if you were not there early there was none it was not refilled. Donuts were prepackaged and old. Was not anything available that was at all desirable. I knew there was not a pool or exercise room which I did not expect however, for 100 a night in Delphos, OH I expected more. I had a handicapped room as I have 2 artificial knees and occasionally have difficulity with low toliets and tubs. The room showed handicapped on the exterior door however, the toliet was low and there was not a shower but a tub you had to step into. I spent 3 nights and the only maid service I received was towel replacement - the bed was not made and I do not believe the vaccum was ran. One day I someone had left their pass key in my room along with a roll of wastepaper bags. I took it to the desk and told the clerk I thought #6 would be looking for their keys in the morning. Not a thank or any sense of concern. I entered the lobby at various times of the day and evening and I don't believe I EVER saw anyone sitting at the desk just a sign that read ring bell for service. They were not even in the office directly behind the desk. To say I was disappointed would be putting it mildly I can assure you I will not be returning to this facility or any other Microtel in the future. Stay away it is definetly worth an additional 20-30 to get an indoor pool, hot breakfast, king size bed, comfortable chair as well as an adjustable desk chair with a refrigerator and microwave in your room which you did not get here. Stay in Van Wert at the Comfort Inn or Holiday Inn express.
리리뷰어I found this place near a new contracted job due to a 8.0⭐️on this website. I read the reviews stating that they were revamping the hotel but was a great stay. So I took a chance on it and it was affordable. Shannon at the desk was amazing when I checked in. Walked into my room at the end of the hall…most doors down the hallway were open, no locks/handles on most doors so kinda felt like I had the place to myself while upgrading. The room looked like it was still being worked on but would do for a couple days. Noticed food crumbs all of the floor. Took it as maybe their vacuum wasn’t working, you know well, things happen….but when I went to grab the ice bucket, it was full of mold. Not only inside the plastic liner but when I took the liner out was full of mold along with the lid. Well seems like word gets around town about the fact that most rooms are not locked and wide open anyone could walk into and stay the night there and it was nonstop all night long of slamming doors and stomping around. I got little sleep the first night, worked a 14 hour shift on no sleep. Second night, same thing…slamming doors, a party going on outside my window with loud people and music. Tried to call the front desk from my room with only a busy signal. No answer. Had to walk to the front desk to speak to someone. I don’t remember his name, but explained the situation. He was nice…saying I’m not trying to be a Karen but I cannot take care of patients with minimal sleep from the night before and handled it but while he didn’t even give me a chance to get to my room walked right in front of me to confront them. Mind you I’m a woman by myself trying to go make a living caring for patients out of state. The gap around my door after being shut and locked at the end of a hallways is beyond concerning for my safety. I will not go back. They did do their best to make it right with the ice bucket and the shady stuff going on both nights. But if you are a woman trying to find a place to stay I would highly not recommend this place. I do not have pics of the bucket and floor because i could not find it at the time.
리리뷰어Our stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful!
The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment...
And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”.
Overall, it was a nice place to stay in wine country & probably will return next year.
리리뷰어Traveling for a death in the family, upon our arrival, which was a little bit past the 3:00PM check in we were informed they were short staffed in housekeeping and a room wasn't yet available and if we were OK with a handicap room, I had no problem because I am disabled . No biggie, we went out for dinner. The problem was we didn't receive a phone call until after 6PM, 3 hours past the time that you could check in and our room was a standard room, clearly not to aid in handicapped people . Had there been a viewing service that evening, it would of been an major issue because we had to put our belongings in another family members room. We looked past that. When we finally got in our room there was like 2 pieces of toilet paper on the roll with no extra rolls available. Again, no biggie, went to the front desk and they took care of it quickly. Day of the funeral, go to take a shower, no body wash. Again, front desk was notified and they took care of it. Our final night, I was woken up by a clock alarm coming from another room that woke me up way to early than the time I had my own alarm set. I wasn't about to go and try to locate this mysterious alarm and have it shut off, but the alarm rang well over 15 to 20 mins. The hot tub was nice to relax, but sand was on the bottom of it, and the pool was extremely cold to me.
I will say the staff that was on sight were very friendly and helpful to the best of their ability considering their lack of people to do required jobs and I did appreciate there was parking for Veterans. If I were traveling just with my wife and children I would of opted for a different hotel, but seeing how this was the location my family decided for all of us to go so we could be together in our time of mourning, it is what it is. I will not be looking into this chain of hotels for a future travel plans.
리리뷰어나는 프론트 데스크 직원과 매우 실망스럽고 불편한 경험을했습니다.
나는 일요일 3 월 1 일 오후 12시 30 분경 호텔에 도착했고, 얼리 체크인이 가능한지 정중하게 물었다. 리셉션에서 일하는 두 명의 여성은 오후 4 시까 지 사용할 수없는 방이 없다고 말했습니다. 나는 그것이 괜찮다고 말했고 로비에서 기다릴 것이다.
그러나 내가 기다리는 동안 다른 여러 손님이 도착했고 즉시 체크인했습니다. 방이 있다는 것이 매우 분명하여 상황이 불공평하다고 느꼈습니다.
나중에 체크인하는 같은 손님과 다시 책상에 다가가 오늘 예약을 했다고 합니다. 접수원은 아무 일도 일어나지 않은 것처럼 행동했고 분명히 짜증을 내는 것처럼 보였습니다.
체크인하는 동안 그녀는 내 예약이 이미 온라인으로 전액 지불되었지만 예약에 대해 다시 카드를 청구하려고했습니다. 금액을 보고 무엇을 위한지 물었을 때 그녀는 명확하게 설명할 수 없었습니다. 나는 그녀에게 예약이 이미 지불되었다고 다시 말해야했습니다.
두 접수원 모두 시스템을 확인하기 시작했고 다른 손님 앞에서 짜증나고 긴장해 보였습니다. 결국 그들은 내가 완전히 이해하고 동의하는 하루에 $50의 보증금이 있다고 설명했습니다.
그러나 그들은 다시 잘못된 금액을 청구하려고 시도했고 마침내 적절한 보증금 금액으로 요금을 수정하기 전에 다시 한 번 질문을해야했습니다.
전반적으로 상황은 매우 불편하고 비전문적이었습니다. 먼저 다른 손님이 체크인하는 동안 오후 4시까지 기다리라는 말을 들었고, 처음부터 명확해야 하는 요금에 대한 혼란을 처리해야 했습니다.
호텔 시설은 좋지만 프론트 데스크 서비스는 매우 실망스럽고 개선이 필요합니다.
리리뷰어We had a double bed and a sofa bed. All the bed mattresses were too soft and sank in the middle. The air-conditioner was very noisy and not very cold. The pillows were also too soft.
PPiff87Not bad of a hotel, wish I utilized the indoor pool though haha but the room was comfortable & clean. The breakfast is alright though nothing extravagant just very basic but at least it was free
리리뷰어이 호텔은 좀 낡았지만, 위치는 정말 최고예요! 아들 생일 기념으로 캐브스 경기를 보러 클리블랜드에 갔습니다. 도착했을 때 발렛이 너무 복잡했어요. 아무도 나와서 맞아주거나 하지 않아서 발렛 직원들이 모두 주차하러 간 줄 알았죠. 그런데 세 명은 안에 앉아서 웃고 떠들고 있더라고요. 어디에도 비용에 대한 언급이 없었는데, 체크아웃할 때 하루 50달러라는 요금에 정말 놀랐습니다. 체크아웃할 때 차를 가져오는 데 한 시간이나 걸렸다는 걸 생각하면, 그 요금은 정말 과도하다고 생각해요. 체크인하러 갔을 때, 200달러를 홀드하기 위해 신용카드가 필요하다는 말에 놀랐습니다. 선결제했고 카드 정보만 필요할 줄 알았지, 금액을 홀드할 줄은 몰랐거든요. 아무튼, 저희가 배정받은 첫 번째 방은 괜찮아 보였습니다. 로켓 아레나가 멋지게 보이는 뷰였죠. 그런데 잠시 쉬려고 천장을 보니 천장이 무너져 내리고 있더라고요!! 건물이 오래되었다는 점을 감안해서 그냥 넘어가기로 했습니다. 하지만 샤워하러 일어났는데 벽에 길고 갈색 머리카락 뭉치가 엄청나게 붙어 있는 걸 보고는 도저히 참을 수가 없었어요. 프런트 데스크에 갔더니 그들은 문제에 대해 아주 친절하게 응대해 주었고, 바로 다른 방으로 옮겨주었습니다. 방은 기본적입니다. 옷장 안에 다리미, 물 두 병, 커피 메이커와 커피, 그리고 미니 냉장고가 있어요. 방에 있는 TV는 아주 컸는데, 그건 좋았습니다. 체크아웃은 쉬웠는데, 로비에 사람들이 모두 자기 차가 오기를 기다리고 있더라고요! 마지막으로 말씀드릴 것은, 저는 트립을 통해 슈프림 룸을 결제했는데 스탠다드 룸만 받았다는 점입니다. 아마 트립과 호텔 사이에 의사소통 오류가 있었던 것 같아요. 조심하세요...