The hotel service and culinary offerings were excellent. We thoroughly enjoyed our stay. The room was impeccably clean; however, the bathrooms could benefit from some enhancements. It is essential to ensure that there is a shower curtain in place, as otherwise, water tends to spill onto the restroom floor. Nonetheless, everything else was satisfactory.
Front desk service was responsive — we requested a few items like bottled water and they were delivered promptly. Breakfast was decent; the live cooking station could be a bit slow, but overall it was fine. For the price we paid, the stay was definitely good value for money.
Requested for transport from airport to hotel however no one shown regardless of calling 3 times also wasn't so professional in giving a firm reply....
Hotel was good and reception staff also good,
Needs to improve in the future...
I tried to get a change from receptions to pay to taxi however unfortunately couldn't help due to bad policies and no change at that time in the hotel.
Could have kept some fruits and snacks in the room as this is so called 5 start.
Too much renovation ongoing including painting too
Very helpfull in extending few hours for late check-oiut
Rooms was very good,
Marriott Kochi에서의 숙박은 훌륭했습니다! 음식부터 서비스까지.. 더 바랄 게 없었습니다. 모든 면에서 완벽했습니다! 무료 객실 업그레이드를 받았고 직원들이 정말 최선을 다해주었습니다. 음식도 훌륭했습니다. 우리 아기들은 정말 즐거운 시간을 보냈고, 다음 날 다른 주에 있는 다른 호텔에 체크인했을 때 실제로 호텔로 데려다 달라고 부탁했습니다. 분명히 다시 여기 올 것이고 이 호텔을 모든 사람에게 강력히 추천합니다. Marriott Kochi의 경영진과 직원들에게 훌륭한 서비스에 대해 다시 한 번 큰 감사를 전합니다!!
기대 이상
리뷰 138개
9.4/10
객실요금 최저가
USD95
1박당
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7,5/10
AAnishPhilipOur stay at Prayana Hotel in Ernakulam was overall a really good experience, mainly because of the warm hospitality and excellent service provided by the staff. Right from the moment we arrived, we were made to feel welcome. The welcome drink was a refreshing touch, setting the tone for a pleasant stay. The reception team was efficient and courteous, handling check-in smoothly and ensuring we had all the necessary details about our stay. A special mention to the bellboys, who were extremely helpful and always had a smile on their faces. Their attentiveness made a great impression.
The hotel’s location is a big plus. It is conveniently situated, making it easy to get around the city, whether for sightseeing, shopping, or business. The accessibility and surroundings added to the overall positive experience.
While we truly appreciated the service, there were a few areas that could be improved. The restaurant at the bottom of the hotel didn’t offer much variety in terms of food options, which was a bit disappointing. It would have been great to have more choices, especially for those staying longer. The rooms did not have kettles, which is something many travellers look forward to for a quick cup of tea or coffee. Bathing cubes (shower enclosures) were missing, making the bathroom experience a little less convenient. We also faced an issue with towels not being provided even after requesting them, which was a small letdown.
That being said, the staff’s dedication and the overall comfort of the stay overshadowed these minor inconveniences. Their attentiveness, polite behaviour, and willingness to help made all the difference. Despite a few missing amenities, the hospitality and prime location make Prayana Hotel a great choice for travellers. We appreciate the warmth and care shown to us and would definitely consider staying again in the future!
리리뷰어I was weary about booking as the website photos looked quite tired. All of the photos are really old - it was an amazing stay and so much better than I expected. I enjoyed the complementary pottery making and the tea cart in the afternoons. The food à la carte was absolutely delicious. I avoided the buffet a bit as I do in all hotels. The pool is clean and there is excellent service, with staff helping you with towels, umbrellas, and drinks. The rooms are really pretty. Good air con. The gym is good and has air con although the air con is not as powerful as in the bedrooms. The gym has two treadmills, a static bike, basic leg press, weight rack and bench, and some of the arm/shoulder machines too. There were only a few downsides. 1) The beach that it backs onto is actually quite gross (there was nappy in the sand and gunk that looked like sewage), but it’s easy to avoid this. 2) The beach has a real drop from the sand into sea so it’s not very safe to swim in unless you want to be smacked against the bank. These two things don’t matter though as the hotel is lovely and there is enough to do that you don’t need to go on the beach. 3) I booked 2 nights in one booking and 1 night in another booking. I asked when I booked the single, third night, whether I can keep the same room. They said they’d let me know at check in. They didn’t let me know at check in. They said they’d tell me on the second day in the day, but nothing. I kept asking at reception and I called them on the phone twice, and they kept saying they’d call me back. It was 9.30pm on the night before I’d have to move rooms before they told me I could stay. I’m not really sure why it took so long or they messed me around on this as 3 of my exact rooms were available on the website for those nights, so by that logic it would not have been a problem!
리리뷰어Stayed at the hotel for a night, and it was a great experience. The staff is polite and friendly; always willing to help!
Highly recommend this hotel by the airport.
리리뷰어우리는 이 커피 농장/리조트에서 놀라운 숙박을 했습니다! 이곳의 환대는 타의 추종을 불허합니다. Krishna 매니저에게 외침. 우리가 도착한 순간부터 솔직히 우리 집에 가는 것 같은 느낌이 들었습니다. 팀의 따뜻함과 세심함은 정말 눈에 띄며 다른 리뷰어들도 지속적으로 열광합니다.
또 다른 주요 하이라이트는 음식이었습니다. 모든 식사는 절대적으로 맛있고 위안이되어 집에서 만든 식사처럼 완전히 편안해졌습니다.
그들은 숙소 주변에 멋진 하이킹 코스가 있습니다.
염두에 두어야 할 몇 가지 실용적인 것들.
드라이브 인 : 1-2 km의 험준하고 비포장 도로가 부동산으로 이어지는 것을 알아두십시오. 정문에서 리조트에 도착하는 데 약 10-15 분이 걸리므로 약간의 울퉁불퉁 한 타기에 대비하고 조심스럽게 운전하십시오!
스파/마사지: 나머지 체류는 믿을 수 없었지만 수영장은 훌륭했습니다. 마사지는 시간과 돈의 완전한 낭비였습니다. 전혀 쾌적하지 않았고 예약하는 것은 추천하지 않습니다.
전반적으로 스파를 건너 뛰고 아름다운 속성, 놀라운 음식 및 훌륭한 직원에 집중하면 환상적인 시간을 보낼 수 있습니다. 우리는 그것을 좋아했습니다!