서비스는 비정상적입니다. 가방 보관을 위해 4파운드를 지불해야 한다는 사실에 놀랐습니다. 가방 보관 비용을 지불해야 했던 것은 내 생애 처음이었습니다. 아침에는 바가 열리지 않았고 이 호텔에서 식사를 해본 경험이 없습니다. 방은 깨끗했고 리셉션은 괜찮았으며 복도는 특별히 잘 관리되지 않았습니다. 방에는 필요한 모든 것이 있습니다. 창밖의 풍경은 쾌적하지 않았지만 하룻밤은 괜찮았고 조용했습니다. 작은 수영장이 있고 모든 것이 깨끗합니다. 도시의 번잡함에서 벗어나 바다 주변과 바다 근처에 소나무가 많아서 위치가 정말 마음에 들었습니다. 이상적이지는 않지만 꽤 수용 가능합니다. 직원들이 모든 문제를 해결하는 데 도움을 주었습니다.
훌륭한 위치, 객실은 훌륭하고 깨끗하며 현대적입니다. 좋은 가치에는 스크램블 에그 만, 프라이드 에그 없음을 제외하고 좋은 아침 식사가 포함되었습니다.
주차는 £15:50에 비싸고 비 속에서 긴 산책이었습니다.
직원들은 친절하고 효율적이었습니다. 나는 본머스에 자주 머물므로 다시 여기에 머물 것입니다.
I had an amazing experience. The staff was very helpful and supportive they also allow me 15 minutes Extra as I was bit late for checking out apart from the issue with wash basin as instantly they fix it. I am recommending this place.
Stayed here in March 2026 with my family.
Overall below average experience.
There was only one passengers lift which was out of service and service lift was very small for a stroller and everyone staying on higher floors were struggling.
Outdoor pool was closed due to season but heated pool was also not functional.
Staff was not rude but they were not Marriott level, most of the requests were declined without any work arounds.
I booked a sew view room and it was very compact, other things were manageable but toilet seat was not. It had very less space that you couldn’t sit properly to poop :)
Breakfast options were good.
Based on my experience I didn’t feel it like Marriott and I would not be able to recommend this to anyone.
Have always wanted to stay here. Sadly it's very dated in places. The first room I checked into was cold, it appeared that the heating was not working. Was offered blankets or change rooms. Opted to change room. 2nd room was unbearably hot but felt I couldn't complain again. Only one of the two small windows opened and the radiator had no controls to turn it down.
The reception gave me no directions to get to either room location the hotel is a maze.
Door staff on security were good and welcoming when getting back early in the morning and this was reassuring. Reception staff on check out were kind and happy to store our bags in the luggage room while we wandered round Bournemouth. For less than £50 for a Saturday night hotel it was as I expected.
L'acceuil pendant le check-in est à revoir..
Je n'ai pas pris de petit déjeuner, seulement le dîner. Une discussion stérile commence et l'acceuil a en effet constaté qu'il n'y avait pas de petit déjeuner mais que le dîner...
Personne explique le fonctionnement de l'hôtel, où se trouve le restaurant pour le dîner, juste demander l'heure pour manger.
Je ne me suis pas senti à ma place.
2 bagages en arrivant, je galère pour entrer, personne pour aider...
Mon anglais n'était pas top mais je faisais l'effort de communiquer.
Par contre les serveurs du restaurant du soir sont gentils, agréables et attentionnés. Bravo
Le check-out a été bien mieux et ils étaient compréhensifs. Rien à dire. Sourire était là
L'hôtel est très propre , rien à dire.
아침 식사가 괜찮았고, 주차장도 있어서 아이들을 위해 간이 침대를 추가할 수 있었습니다. 호텔은 고객들에게 정말 세심하고 친절했어요. 1월 17일 런던 히스로 공항에서 늦게 호텔에 도착했는데, 안경 쓴 프런트 직원이 정말 친절하게 맞아주었고, 짐도 방까지 옮겨주었습니다. 저희는 댄스스포츠 대회에 참가하러 왔는데, 원래 4일 예약했지만 선생님의 요청으로 하루 일찍 오게 되어 하루를 더 추가했습니다. 하루를 지낸 후 방 문제로 4일 동안 방을 옮겨야 했는데, 짐이 많아서 번거로웠습니다. 그런데 여성 매니저님이 정말 세심하게 배려해주셔서 옆방으로 옮겨주셔서 매우 편리했습니다. 저희는 트윈룸을 예약했는데 새 방은 싱글 침대와 더블 침대가 있는 방이라 저희 편의를 위해 침대 하나를 더 추가해주셔서 정말 감사했습니다. 그리고 며칠 뒤에는 편안하게 지내는지 안부도 물어봐 주셔서 정말 친절하고 세심한 서비스에 감동했습니다. 다음번에 UK OPEN 대회에 참가하게 되면 이 호텔에 다시 묵고 싶습니다!
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리뷰 21개
8.5/10
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아주 좋음
Rrcf2780사랑스러운 직원, 매우 깨끗하고 좋은 위치 및 훌륭한 뷔페 bfast. 조용한 방을 요청했는데 리프트 바로 옆에 있어서 잠을 많이 못잤습니다. 매트리스/베개는 그다지 편안하지 않았고 호텔은 끓고 있었습니다. 그 외에는 돈을 위해 큰 가치.
JJORid190Have always wanted to stay here. Sadly it's very dated in places. The first room I checked into was cold, it appeared that the heating was not working. Was offered blankets or change rooms. Opted to change room. 2nd room was unbearably hot but felt I couldn't complain again. Only one of the two small windows opened and the radiator had no controls to turn it down.
The reception gave me no directions to get to either room location the hotel is a maze.
Door staff on security were good and welcoming when getting back early in the morning and this was reassuring. Reception staff on check out were kind and happy to store our bags in the luggage room while we wandered round Bournemouth. For less than £50 for a Saturday night hotel it was as I expected.
리리뷰어Great location, close to town and the beach, if they refurbished the hotel the price wouldn’t be such a bargain. Keep expectations low and just need some ware to sleep you be happy.
익익명 사용자Lovely hotel with great facilities. Very friendly polite staff. Room was clean beds comfortable. Tea and coffee in room.
Breakfast was good lots of options.
Spa facilities good with a nice pool.
88285SueHDouble sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint.
Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful!
Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room …
The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.
리리뷰어Stunning hotel, great location. Everything was fantastic. Small thing is room 109 has a small frosted window with no view. When opening it opens to a dirty mucky roof. We did not leave it open as vermin might enter the room. We also mentioned it was a 40th bday but no extras not even a note.
SSoSonic방은 깨끗했고, 욕실도 멋졌으며, 욕실 용품도 무료로 제공되었습니다. 다만 방에 전기 문제가 있었어요. 도착했을 때 TV, 스탠드, 욕실 조명이 켜지지 않았습니다. 직원이 배전반을 확인해 주니 전기가 다시 들어왔습니다. 그런데 저녁 늦게 주전자를 사용하려고 할 때 또 전기가 나갔습니다. 영어를 잘 못하는 야간 근무 직원이 배전반 스위치를 다시 켜주고 다음에는 주전자에 물을 적게 넣으라고 했습니다. 그렇게 해 봤지만 또 전기가 나가서 방을 바꿔달라고 했습니다. 직원은 마지못해 방을 바꿔주면서 열쇠를 주었습니다.
전반적으로 좋은 숙박이었지만 전기 문제 때문에 아쉬웠습니다.
AAmaka Udeh나는 이곳에서 정말 즐거운 시간을 보냈고 내 방이 더 마음에 들었습니다.
특정 연예인과 함께 방을 꾸미기 위해 함께 노력해주신 운영진에게 정말 감사드리며, 어린 시절 그 연예인들을 지켜보았던 달콤한 추억이 떠오릅니다. 거의 겨울이 다가오고 있어서 방도 매우 따뜻했고, 샤워실도 매우 뜨거워서 목욕할 때마다 즐거웠습니다. 이곳은 앞으로 본머스에서 제가 자주 이용하는 호텔이 될 것입니다. 여기 있는 동안 이미 다시 예약했는데 무엇보다도 침대 옆에 성경이 놓여 있었습니다. 영국 호텔에서 처음 본 것이었습니다. 초대해 주셔서 감사합니다.. 언급하지 않았습니다. 가격도 매우 저렴하고...
리리뷰어We had a 3 day stay at the Harbour Hotel in Christchurch.
We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda.
Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want.
We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch.
From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable.
All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !