서비스는 비정상적입니다. 가방 보관을 위해 4파운드를 지불해야 한다는 사실에 놀랐습니다. 가방 보관 비용을 지불해야 했던 것은 내 생애 처음이었습니다. 아침에는 바가 열리지 않았고 이 호텔에서 식사를 해본 경험이 없습니다. 방은 깨끗했고 리셉션은 괜찮았으며 복도는 특별히 잘 관리되지 않았습니다. 방에는 필요한 모든 것이 있습니다. 창밖의 풍경은 쾌적하지 않았지만 하룻밤은 괜찮았고 조용했습니다. 작은 수영장이 있고 모든 것이 깨끗합니다. 도시의 번잡함에서 벗어나 바다 주변과 바다 근처에 소나무가 많아서 위치가 정말 마음에 들었습니다. 이상적이지는 않지만 꽤 수용 가능합니다. 직원들이 모든 문제를 해결하는 데 도움을 주었습니다.
Good hotel with lack of attention to details. 😬
Breakfast food is average, almost no fresh fruits (apple and overripe banana), and not many veggie options, but the staff is lovely (more hospitable than people at the reception), each day the chef was busy but kept smiling to all guests around, nice way to start the day, thanks!:)
Spa area is lovely, great tor the gloomy days!:)
Room was ok, no windows to be opened thus no fresh air.. water temperature was rather low, couldn’t really enjoy the shower.
I book this hotel for one night great location. The receptionist she was welcoming. When we got to the room that we were staying for the night. First impression was clean and tidy. However the room was smelly as you entered with the one and only small window was open in the room. The bathroom was for designed for disabled use really. I will list the pro's and cons.
Pro's
The room was a good size for our needs two single and it had a TV that you could watch ”the news” on a channel. The kettle was clean and tea, coffee, sugar was in a bag if you wanted to make a tea with two cups no bottled water provide (but selling for £2 for 500ml at the entrance of the hotel). The wallrobe had hangers and a hair dyer if you needed it. The pillows were nice and the mattress was comfortable.
The con's
One of the beds had other people's hair in the sheets and on top of the duvet. The ceiling and a long legged spider with cobwebs hanging down from above were the TV is. The walls in the room had stains down the wall it was dusty in places.
The walls had noticeable cracks in different parts of the wall, the furnitures are old and tired including the picture frame. The bathroom door was dirty from all the touching to open and close it. I am not sure how a disabled person are able to use the toilet effectively.
Because the ”tiny” face basin was so close to the toilet it was not practical to be that close and I am not disabled. It had so many hand railings why was the basin so close and very low to the point were it was awkward for us to wash our faces etc and the floor was in a mess afterwards . there is a glass shelf with two small glass cups that was over the face basin which is simple not safe or practical because you will sit your face or eyes if your not careful when using the face basin.
The extractor fan does not work when the light is on and no button to press it separately. But the only small top widow was open for any steam or smell to leave the bathroom.
The hot water system made a lot of noise when turning on. Making it hard for anyone to use it without the whole or half of the hotel hearing it that how loud it was to us.
The bath was clean however there was mold all over on the wall tiles the shower curtain was short and not fitting for that bath. The toilet papers that was provided was a very very cheap small rolls. There was three one screwed (toilet roller) on to the small face basin that got soaked when you use the face basin. And the other two was on top of the toilet with used tissue in one of them. Both windows in bedroom and bathroom was not dusted.
Our biggest problem was someone who was on the same floor sounds like they were nextdoor. They kept coming and going and each time they open and close their door it caused our door to shake and bang because was door is not fitted correctly and full of gaps and so the wind and the force of the moving door as cause ours to make all that noise. We didn't have a good sleep because of the above and the live entertainment went on late also which could be heard as we were on the ground floor also. The room is not what I would class as a lovely room it's very basic old, tired not very appealing the walls and the bathroom needs refurbishment and the heating system needs serious attention. When we checked out the lady was pleasant when the card was returned. The guess with me she was not happy and felt that in her words she would not want to stay at another hotel because it was not comfortable during her stay. I would not have wanted to pay the full price if I was not getting the discount from my app. But even at that price that I paid it's not worth the money. Overall I was not happy but we needed to have somewhere to sleep and it provided us that.
First time at a Holiday inn. The staff very welcoming and helpful, and the room was spotless.
2 night stay and the included breakfast was top notch. Help yourself cooked breakfast. Large and very comfy bed, amenities were great. Double shower and toiletries all readily available.
Decent beer as well.
But just remember to take change if you're not paying by card as they don't have any.
Looking forward to going back early next year.
Check in was very quick. We had a family room with a double and a single basement room. Was get nice, clean and spacious. Plenty of parking, 10 my ns walk to the beach and 10 mins walk to shops and restaurants.
아침 식사가 괜찮았고, 주차장도 있어서 아이들을 위해 간이 침대를 추가할 수 있었습니다. 호텔은 고객들에게 정말 세심하고 친절했어요. 1월 17일 런던 히스로 공항에서 늦게 호텔에 도착했는데, 안경 쓴 프런트 직원이 정말 친절하게 맞아주었고, 짐도 방까지 옮겨주었습니다. 저희는 댄스스포츠 대회에 참가하러 왔는데, 원래 4일 예약했지만 선생님의 요청으로 하루 일찍 오게 되어 하루를 더 추가했습니다. 하루를 지낸 후 방 문제로 4일 동안 방을 옮겨야 했는데, 짐이 많아서 번거로웠습니다. 그런데 여성 매니저님이 정말 세심하게 배려해주셔서 옆방으로 옮겨주셔서 매우 편리했습니다. 저희는 트윈룸을 예약했는데 새 방은 싱글 침대와 더블 침대가 있는 방이라 저희 편의를 위해 침대 하나를 더 추가해주셔서 정말 감사했습니다. 그리고 며칠 뒤에는 편안하게 지내는지 안부도 물어봐 주셔서 정말 친절하고 세심한 서비스에 감동했습니다. 다음번에 UK OPEN 대회에 참가하게 되면 이 호텔에 다시 묵고 싶습니다!
평화로운 휴가를 즐기고 싶다면 머물기에 좋은 곳입니다. 방에는 필요한 모든 시설이 갖추어져 있었지만 화장실 수세식은 적절한 보수가 필요합니다. 현재 일부 수리 작업이 진행 중이므로 객실에서 내부 안뜰 전망이 보이면 아침에 시끄러울 수 있습니다. 침대는 정말 편안하지 않습니다. 반대편에는 실내 수영장과 사우나가 훌륭합니다. 또한, 오후 3시 이후에는 수영장에서 어린이를 위한 수영 강습이 진행되므로 수영장에서 편안하게 휴식을 취할 수는 없다는 점을 고려하세요.
Central location very close to the part, pier and beach, restaurants and cafes.
The room s are smallish,
We had a double bed to share with my son, was rather tight. Not much space around the bed either. But very clean, new and maintained very well.
Would recommend for couples and business travellers . Families might want to find a bigger rooms or even self catering flats.
Parking is extra. We used NCP across the road . It’s cheaper.
We were charged to the card £1 upon check in. Very strange and not sure whether this would be refunded.
Booked as a last minute, lovely hotel.. Reception staff could not of been more helpful. We got upgraded to a sea view, and the room was spacious & lovely. .. there’s a lovely grandness to the hotel , so I felt sad that the smallest of Maintenon job that I noticed let it down, for example , the conference room opposite the reception curtain we’re hanging off it’s rail. So simple to rectify I’m sure.
Bar drinks, VERY overly priced .
Didn’t use the Spa as closed at 6pm .
I would return to this hotel., as stated the reception ladies were smiley, & helpful.
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리뷰 110개
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NNicole Denise Dimaguila나는 목욕 호텔에서 즐거운 시간을 보냈습니다. 시내 중심가에서 걸어서 갈 수 있는 거리에 있었고 놀랍게도 해변 옆에 있었습니다!
리리뷰어Great location, close to town and the beach, if they refurbished the hotel the price wouldn’t be such a bargain. Keep expectations low and just need some ware to sleep you be happy.
리리뷰어Good hotel with lack of attention to details. 😬
Breakfast food is average, almost no fresh fruits (apple and overripe banana), and not many veggie options, but the staff is lovely (more hospitable than people at the reception), each day the chef was busy but kept smiling to all guests around, nice way to start the day, thanks!:)
Spa area is lovely, great tor the gloomy days!:)
Room was ok, no windows to be opened thus no fresh air.. water temperature was rather low, couldn’t really enjoy the shower.
익익명 사용자Lovely hotel with great facilities. Very friendly polite staff. Room was clean beds comfortable. Tea and coffee in room.
Breakfast was good lots of options.
Spa facilities good with a nice pool.
AAnastasiia Hlavatska평화로운 휴가를 즐기고 싶다면 머물기에 좋은 곳입니다. 방에는 필요한 모든 시설이 갖추어져 있었지만 화장실 수세식은 적절한 보수가 필요합니다. 현재 일부 수리 작업이 진행 중이므로 객실에서 내부 안뜰 전망이 보이면 아침에 시끄러울 수 있습니다. 침대는 정말 편안하지 않습니다. 반대편에는 실내 수영장과 사우나가 훌륭합니다. 또한, 오후 3시 이후에는 수영장에서 어린이를 위한 수영 강습이 진행되므로 수영장에서 편안하게 휴식을 취할 수는 없다는 점을 고려하세요.
AAmaka Udeh나는 이곳에서 정말 즐거운 시간을 보냈고 내 방이 더 마음에 들었습니다.
특정 연예인과 함께 방을 꾸미기 위해 함께 노력해주신 운영진에게 정말 감사드리며, 어린 시절 그 연예인들을 지켜보았던 달콤한 추억이 떠오릅니다. 거의 겨울이 다가오고 있어서 방도 매우 따뜻했고, 샤워실도 매우 뜨거워서 목욕할 때마다 즐거웠습니다. 이곳은 앞으로 본머스에서 제가 자주 이용하는 호텔이 될 것입니다. 여기 있는 동안 이미 다시 예약했는데 무엇보다도 침대 옆에 성경이 놓여 있었습니다. 영국 호텔에서 처음 본 것이었습니다. 초대해 주셔서 감사합니다.. 언급하지 않았습니다. 가격도 매우 저렴하고...
리리뷰어We had a 3 day stay at the Harbour Hotel in Christchurch.
We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda.
Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want.
We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch.
From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable.
All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !
리리뷰어서비스는 비정상적입니다. 가방 보관을 위해 4파운드를 지불해야 한다는 사실에 놀랐습니다. 가방 보관 비용을 지불해야 했던 것은 내 생애 처음이었습니다. 아침에는 바가 열리지 않았고 이 호텔에서 식사를 해본 경험이 없습니다. 방은 깨끗했고 리셉션은 괜찮았으며 복도는 특별히 잘 관리되지 않았습니다. 방에는 필요한 모든 것이 있습니다. 창밖의 풍경은 쾌적하지 않았지만 하룻밤은 괜찮았고 조용했습니다. 작은 수영장이 있고 모든 것이 깨끗합니다. 도시의 번잡함에서 벗어나 바다 주변과 바다 근처에 소나무가 많아서 위치가 정말 마음에 들었습니다. 이상적이지는 않지만 꽤 수용 가능합니다. 직원들이 모든 문제를 해결하는 데 도움을 주었습니다.
NNazmul우리는 기념일을 위해 특별히 이 호텔을 예약했고 그들은 좋은 터치인 꽃잎으로 침대를 장식했습니다. 호텔 자체는 매우 좋았지 만 객실은 약간 구식이었고 화장실은 더러웠습니다. 우리의 짧은 체류를 망친 꽤 많은 단점이있었습니다. 우리는 주로 자쿠지 수영장을 위해 스파 시설을 위해이 호텔을 특별히 예약했지만 우리가 거기에 도착하기 전에 이것은 고장 났고 우리는 이것에 대해 알리지 않았습니다. 그렇지 않으면 다른 곳에서 예약했을 것이고 전체 체류 기간 동안 고정되지 않았습니다. 수영장은 괜찮았지만 수영장 바닥에서 흙을 느꼈기 때문에 가장 깨끗하지 않았습니다.
우리 마지막 밤에 우리는 물이 떨어졌고 아내가 임신했기 때문에 야간 포터에 가서 매일 무료로 제공하는 물 한 병을 요청했지만 그는 나에게 물을 줄 수 없으며 바에서 하나를 팔 수 있다고 말했습니다. 우스꽝스러운 것을 발견했습니다. 방에 냉장고가 없어서 물을 사서 시원하게 유지할 수 없었습니다.
주차는 숙박에 포함되어야 한다고 생각하는 하루에 £ 10였습니다.
호텔 직원은 그 외에는 친절했지만 다음에는 다른 곳을 찾을 것입니다. 우리가 지불 한 가격에 대해 나는 호텔에서 훨씬 더 많은 것을 기대했습니다.
TTeresaOur stay at Harbour Heights was extremely enjoyable! . From the greeting we received from the reception staff on our arrival to the equally warm farewell when we left.
Our room was very comfortable & larger than your typical standard room. The bathroom well presented, the bed very comfortable bed and all other facilities in the room perfect (I was very impressed to find an iron and ironing board).
We were very impressed by the breakfast and found the restaurant manager very lovely and helpful.
He kept a very tight ship, ensured that everything was replenished the moment it ran out and the staff who worked with him were equally pleasant and very helpful.
Pre-dinner drinks and dinner on the terrace was terrific, and what a view!
The hotel as in great condition, everything looked newly updated, corridor carpets very clean, wall tiles, bathroom fittings etc., of good quality .,
The hôtel was very clean and modern, whilst still retaining its original character.
This was our first visit to Harbour Heights but will certainly not be our last.
A most wonderful location for a short break,!