주차 시설을 갖춘 영국 더럼 호텔

A lovely traditional country house hotel. The public rooms were just what you expected, old world charm, the food excellent but the best asset  was the friendly and helpful staff. Unable to comment on bedrooms as we were in an accessible room which wasn’t great, good parking though. Needs attention to basic customer requirements, overall a great few days

항상 훌륭한 가치, 훌륭한 서비스 및 Darlington 시내 중심가의 중심부에 훌륭하게 위치한 비즈니스를 하는 동안 Kings 헤드에 두 번째로 머물렀습니다. 항상 좋은 편안한 숙박이며이 지역 내에서 많은 프로젝트가 있기 때문에 돌아올 것이라고 확신합니다.

Good location, No room service available. The location is good and accessible near the city centre but the room was not sound proof enough and there was noise from the surrounding street coming into room even at fourth floor which was annoying.

From entering the Hotel till check out it was a very pleasant experience. The standards are excellent, my room was so comfortable and the sport complex just fabulous.

The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.

I have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff

클럽 18-30 경험처럼. 호텔은 환상적이었고 음식은 훌륭했고 직원들은 멀리갔습니다. 그러나 호텔의 주요 기능은 잠을 잘 곳이 있다는 것입니다. 호텔은 숙박 당일 밤 두 차례의 결혼식을 했는데 12시 45분부터 14시 30분 사이에 복도를 통과하는 비명을 지르고 웃고 파티를 하며 잠을 잘 수가 없었습니다. 상황을 해결하려고 하는 어떤 직원이나, 그냥 많은 소음을 듣지 못했어요. 개들이 머물기 위해 20 파운드의 추가 요금을 지불해야했고 그들은 허용되지 않았습니다. 식당에서 - 매우 합리적이지만 추가 요금을 지불하지 않거나 따라야 할 필요가없는 다른 동물들이 더 잘 행동했다고 말해야합니다. 기본적인 행동 규칙이 있습니다. 체크아웃시, 즐거운 숙박이 있는지 묻지도 않았습니다. 직원들이 잘못된 관리를 확인하고 싶지 않다고 생각합니다. 이것이 사용 된 일종의 설립이지만 Trip.com이라면 첫인상이 먼 길을 가고 있다고 말할 수 있으며 앞으로 다른 호텔 중개인에게 계속 협조 할 것입니다.