무료 와이파이 시설을 갖춘 코스타리카 알라후엘라 호텔

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

Location is great. Bed is comfortable and the room with A/C is so great. Netflix hotel account included was surprisingly unexpected as well. The vibe of the Selina La Fortuna is what I expected from reading reviews and the pictures.

The hotel is great and the staff is even greater. The overall decoration of the whole premisses is very beautiful and there's a nice garden facing all rooms. The room was spacious and clean, the bathroom has a good size and the bath space is big. The shower has a good volume of water and the heating works fine. The room also has a closet, a drying rack for clothes (very helpful with all the hot springs and rain), a small fridge and air conditioning. There are two pools and they are well cleaned. But the staff is the real highlight of the hotel. Everyone is super friendly, polite and helpful. They cook an amazing breakfast and can also help finding the best tours. I couldn't have asked for a better stay at La Fortuna. Highly recommended. Thanks everyone for the great stay, keep up the good work!

고품질의 재료와 훌륭한 디자인으로 지어진 매우 훌륭하고 아름다운 호텔입니다. 그러나 나의 가장 큰 실망은 5-star 호텔이 방에 무료 물을 제공하지 않고 병당 $ 4.50에 판매한다는 것입니다. 이것은 코스타리카에서 특히 놀라운 일입니다. 객실 비용이 1박에 $1000 이상이라는 점을 고려하면 더욱 그렇습니다. 기본적인 국제 서비스 기준을 충족시키고 싶지 않다는 것은 매우 실망스럽고 탐욕스럽습니다. 제 생각에는 경영진은 게스트 서비스가 종종 훨씬 더 사려 깊고 완전한 아시아와 중동의 호텔에서 영감을 받아야 합니다. 나는 서비스의 일부로 작은 필수품을 제공하는 대신 모든 것에 대해 추가 비용을 청구하려고 노력하고 있다고 느꼈고, 이는 전반적인 경험에 부정적인 영향을 미쳤습니다.

Супер красивый отель! С прекрасной вкусной кухней, отличным персоналом, огромными комнатами. Вид на Ареналь божественный!

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

Spent one night in this hotel. Close to airport. Shuttle bus is not 24/7. Reached San Jose at 1.30 am. No more shuttle bus so it is best to check with hotel beforehand. The 24/7 is misleading and should be amended. Other than that, this hotel is good since it is very close to a long stretch of restaurants and Walmart is within walking distance.

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

優しいオーナーさんで、はじめに施設内の案内をしてくれます。 施設内にはトイレ＆シャワールームが1つしかないため、他の宿泊者とタイミングをずらす必要があります。 早朝便のため、ホテルから空港までの送迎をお願いしました。時間に余裕をもって送迎してくれました。 また、朝食をホテルで食べられないことを配慮して、バナナとリンゴを夜のうちに渡してくれて、とても助かりました。 男女混合の4人部屋でしたが、ベッドにしっかりカーテンがあるので、落ち着いて過ごせました！