We found the hotel to fit our needs. It was quiet, located off the central Zermatt area. This meant that to get to and from the shops you needed to walk for 10-15 minutes (not bad, but still tiring after a day on the slopes). As other reviews noted, it is closer to the Matterhorn Paradise Express Gondola station than to the Sunnegga Bottom Station. Would have wished the hotel offers transfer from the train station at no charge (rather than charging per person), especially due to to their still high prices. The room was spartan with no kettle, cups or glasses. You could pick them from a table on the first floor, but could not understand why they would not simply be placed in the room. Also, no coffee or tea packets. The room was very clean though and the beds soft and comfortable. We appreciated the high quality sheets, blankets, and pillows. Surprisingly, you cannot take a shower at night (at least that was what was written in the room). The curtains were great, blocking all light. Our room had a balcony with a view of the mountains and through some trees could even see even the tip of the Matterhorn!
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