체르보 마운틴 리조트

Amazing, amazing, amazing! This hotel is 100% on my list to come back to for so many reasons!! Firstly, the moment I walked in I was welcomed and offered a seat in a sitting area to do the check in and a prosecco, what service!! When I got to the room, wow!! Super luxury mountain lodge feel, it's technically ski in and ski out as the tunnel to the chair lift is connected to the hotel and one of the runs ends at the reception of the hotel, it wasn't open yet when I visited but it did have snow and soon to be ready for ski in and ski out. But back to the room, it had a full bathroom with a bathtub and a separate shower and a huge basin area for getting ready, girls if you know you know! The view from my room was stunning! It looked out to the snow and some of the trees and did I say snow?? It was magical!! They also had a lot of wellness options at the hotel such as day spa, sauna, steamboats and my favourite was the outside onsen (jacuzzi) that looked out to... you guessed it... the snow covered mountain, it was honestly incredible - freezing when you got out, but a hot shower fixed that up!! The restaurants and bars were great. The first night I dined at the restaurant upstairs (unsure of the name, but even though I was a solo traveller, we were travelling as a group but stayed in solo rooms) and dined in the private dining room, the food here was exceptional and the wines to match the meal were great. The restaurant downstairs where you have breakfast of a morning, turns into a dinner venue of an evening and is very Moroccan inspired food. The flavours were incredible and the chefs did a great job. There was a little issue with a prosecco not being brought out 2 times to our group once they'd been ordered, but the staff resolved it and it didn't affect the stay or experience at all. The only thing here was the usual European adapters didn't work in the room, but the lovely staff in reception loaned me a Swiss plug/adapater that I could use. The most amazing thing about the hotel is the staff. I accidentally left my bag at another venue and was so worried as it had my phone and my wallet inside, and the staff did everything, they paid for my taxi fare (put it on my room charge to settle the next day/check out) and they investigated all of the venues in the area and called them to retrieve my bag and my phone. Nothing was taken from it and I was and still am so so grateful! The general manager even came to say hello at dinner and bidded us a good farewell on our last night (this was before the bag incident). I've also received a follow up email from the hotel post stay to check in and see that everything was okay. In all honesty, I don't think I've had such a personalised experience at a luxury hotel of this size before, it felt like a small boutique hotel, but from the looks of it, they had quite a few rooms and customers coming and going for food and drinks. Cannot recommend enough, and cannot wait to return again someday!!

We spent 7 nights at Cervo after staying at a nearby hotel the past two trips to Zermatt, and we will definitely be back. The service was wonderful, starting with attentive check-in and getting everything up to our room, amazing breakfast included (espresso, eggs/waffles cooked to order, great buffet). I loved the spa too - small and tucked away, with a small pool and spacious hot tub and a GREAT sauna with showers and a beautiful view of the Matterhorn, relaxation room, steam room, etc. The location is easy to launch hikes on the Riedweg and up into the mountain trails. Our room was super quiet and private, with a beautiful balcony with Matterhorn view. The turndown and housekeeping was great - discreet and left everything fresh while we were out in the morning and evening. Great bedding. This is a hotel for a relaxing getaway, great food at Madre Nostra and Bazaar - beautiful cocktail patio with views - also a great launching location for hiking, easy walk into town. Highly highly recommend! The ONLY less than stellar part was the room service burger - overcooked and tough which was a bummer after a long day of hiking, especially for 40CHF apiece. Other than that the restaurants were all great (try the tartufo pasta at Madre Nostra and the labneh at Bazaar, and the spritzes and great wines by the glass) and the service top notch from beginning to end, we will definitely be back!