아인커 호텔 (우한 장한로 보행자 거리 지칭 거리)

房間比較潮濕，電視牆底下都有發黴，我不知道是蟲子還是蚊子把我腿咬了好多包，這幾天一熱就癢，酒店服務也是一眼難盡，前台客户非當著那麼多人的麪説我的訂單是一杯咖啡，言語裏漫是我愛佔便宜，我把訂單點開才説是我一個的是兩杯，我就不信是為我一個做的訂單，不知道騙了多少住客，咖啡也特別難喝。退房之後，客服加我微信索要好評，我問她這個訂單的具體詳情，她一直用假截圖糊弄我，就是不點開訂單，這樣的酒店能有這麼高的評分也是奇了怪了，我讓錄視頻客服直接刪除了我的微信，客服還説是她給我做的升房，我攜程的會員權益被人家説成是她幫我升級的，太搞笑，勸還沒入住的人避雷，一個酒店真的讓人對一個地方都有了不好的印象。

The hotel was good, and I really enjoyed my stay. Except when I arrived the room wasn’t cleaned yet, but I understood because it was an hour before their usual check-in time. The receptionists and the cleaning staff were all very kind. I love the hotel location, it’s positioned in a very lively neighborhood and there are restaurants and shops almost everywhere. Highly recommend!!!!

I expected a little better from the pictures on the Trip.com, but I wasn’t totally disappointed. The hotel is in a great location, near to 江汉路 and metro lines. The welcome received by the staff was also good; they were competent and ready to help. They don't offer buffet, but you can choose from 5 different Chinese breakfast sets, which seemed all tasty, and have it delivered to your room. The only flaws I found were the lack of lights and the soundproofing of the bedroom. The lights are all very dim compared to the standard 4-star hotel, especially in the shower and toilet. Also, the sink is quite rusty. Despite other reviews praising the soundproof walls, I was actually bothered during my stay and couldn't keep the window open. Otherwise, the loud noises from outside would be unbearable.

商務出行趕時間，前台小哥看到我一路小跑，立刻優先辦理入住，1分鐘搞定手續，還主動説“您的會議資料如果需要打印，隨時找我們24小時都在”。夜班老闆很客氣健談。第二天退房時，小姐姐幫我把行李箱提到了電梯口，送明信片和香包，問我喝現磨咖啡嗎？這種主動服務的意識，比五星級酒店還貼心，必須給前台團隊點贊！

下雨天，我拖着濕答答的行李箱進店前台小姐姐立刻給我遞上了熱的桂圓紅棗茶，幫我把行李箱擦乾，辦理入住時聽説我感冒了，還給我送來來一杯紅糖姜茶和退熱貼，讓我多喝熱水，晚上我出門逛街，前台服務人員提醒我武漢降温的外套，這種服務很貼心的大哥哥非常給力，入住時遇到房卡感應問題，大哥哥5分鐘內就上門解決了，還一直道歉，説給你添麻煩了夜班的大哥很健談，説著地道的武漢話

第一次來旅遊，前台小姐姐簡直是“活地圖”！不僅推薦了本地人常去的小吃街，還畫了路線圖標上“避開遊客區的近路”，離店時下雨，他默默遞上了雨傘，説“用完不用還，留個紀念～”。這種像朋友一樣的貼心建議，讓整個旅程都充滿温暖，必須誇爆這個寶藏前台！