Orange 호텔(우한 기차역)

I made a hotel booking on Trip.com to spend a night l in a chosen area. And picked orange hotel. I checked in around 20h40. At around midnight, almost sleeping, the room phone didn't stop ringing, and the person speaking doesn't speak English, so I couldn't understand what's going on. Over midnight, I went down to reception, and with the help of another hotel customer as tranlator, I was explained that I should check out and leave the hotel immediately and that my booking is made from 16h00 to 20h00 or pay extra amount to spend the night, which I was obligated to do at over midnight. If my booking was over after 20h00, why did they accept my check-in after 20h40 ? In my booking search, I checked the checkin and checkout date enough time to spend one night, so 2 different days? Tried to reach the booking platform trip.com by phone, but it was just an automatic replay and useless. I am really disappointed, and I found the hotel's advertisements on the booking platform trip.com misleading and just unacceptable. I don't know who holds the responsibility of what happened, the hotel, or the platform trip.com ? but it is misleading and unacceptable, and both share the responsibility.

房間的硬件不錯，讓我覺得很温馨的，還有軟件。還有服務，前台小姐姐的服務，保潔大姐的服務，讓人感覺到很温馨。4樓的保潔很贊。房間很多錢的小姐姐還引領我們到了房間。服務我真的是沒的説。橘子糖和餅乾真的好吃。這裏所有都是橘子味道，很棒。

體驗非常好，帶倆孩子住了一晚，前台幾個小美女都很和善，升級了房間，還送了孩子零食，住宿房間衞生也清潔乾淨，一覺睡到天亮很舒服，去武漢站也近就幾分鐘很方便，總之孩子對我定的這個酒店很滿意。