Sheraton Grand Wuhan Hankou Hotel

酒店老牌五星，每次武漢的不二之選！行政酒廊每次必去，早餐囊括所有武漢小吃，熱乾麪，牛肉粉，豆皮，蛋酒，中西餐應有盡有

服務很贊，酒店硬件設施設備維護的也很好，推薦的萬松園離酒店近，很方便。 之前看評價裏的差評還很慌，但發現根本沒有，體驗感很好，賓客團隊Wendy服務好！

房間的照片沒拍，房間進去比想象中的小，房間面積沒有寫的那麼大，如果有朋友去房間連地方坐的都沒有，衞生設施和服務都行。泳池很棒，面積很大，總體還行吧。

漢口喜來登酒店當屬於武漢入住體驗最好的五星級酒店了，入住酒店前就有行李員幫我拿行李，禮貌的與我聊天，問候我來出差還是旅遊，由於是鈦金會員，禮賓熱情的邀請我去行政酒廊辦理登記手續，酒廊美女Carrie特別友好地幫我做了房間升級，瞭解到我們是來旅遊，還給我提供了城市旅遊建議。因為帶着家人一起出來旅遊，沒有準備小童用品，客房服務員也非常熱情的幫我提供了小童用品以及一次性用品。整個服務和設施非常滿意！

What the hell happened in this hotel I still can't believe it! The location is clearly not convenient for having fun, you come here just for business I guess, the room was dirty and old. Air condition didn't work and in just one night all my family got a cold. We came here because of the swimming pool, confirmed with the reception before payment if the water was hot, they confirmed it at 12:00, I paid, at 16:00 we went to the swimming pool and the water was like ice. We waited one hour and none really helped, they just asked us to wait a couple of hours more. At 19:00 they asked us to try the water but we were already having dinner. What's the point to pay 900rmb for litterally just having troubles!!! I talked to the manager who barely spoke English and she looked like was her first day at school, she clearly didn't know what to do, she didn't offer any kind of solution or compensation (never happened to me before). How is possible Marriott leaders don't understand how to manage an hotel??? It was the first time in 10 years in China for me to be treated like that. Congratulations you won! I often travel and stay in Marriott hotels during my trips, in some of them managers are like friends, they often give me small gifts and I have access directly to the lounge bar. But this time I got so disappointed that I won't consider Marriott anymore. In conclusion, I left the day after and went to Hilton hotel spending just 450rmb with super service, free drop off at the railway station, welcome gift, super nice and clean room and a robot delivering the water to the room. Hot and cool air condition working perfectly. It's not difficult, you just need to know how to do your job!!!

Dear Nico, I would like to express my gratitude and appreciation to you and your colleagues for your wonderful service while I stayed at Sheraton from May22-25. I was impressed by your thoughtfulness and politeness. I will definitely put Sheraton as my top priority in my next trip to Wuhan. Please keep up the good work! Best wishes! Shouqing Zhang

Lovely hotel with great facilities. Swimming pool can get busy but go early in the morning. Good selection of food at breakfast, both Chinese and Western selections. Hotel room is lovely and a good size. Club access has some good snacks during happy hour with beer, wine and spirits available.

great city view from 28th floor, clean bedding , spacious bedroom and bathroom. l love all Sheraton style decorations but the hotel needs to renew especially the old and dirty carpet asap.