마웰 호텔 - 어 비스포크 호텔(Marwell Hotel - A Bespoke Hotel)

Location-wise the hotel is a good place to settle and you can enjoy the nature of quiet and peaceful. Recommend!

Very run down and clearly needs some renovation. The food was shocking and the cleaning staff start at the crack of dawn. It is very close to the Zoo mind was family friendly.

When you walk in you think this is nice. Then you hit the freezing corridors and enter a freezing room dated from the early 90s. We found hair all over bathroom and not very clean. The bed looked like it folded into the wall and very uncomfortable. This was not a one off chance in total there was 6 rooms and all to a low standard. Being part of marwell zoo I think we expected more especially at the cost of a room. Hopefully the reason the hotel is so dated is because the money goes to the animals.

Staff were very welcoming. The room was large and pleasantly decorated. Nice and warm for the time of year. We used the pool in the morning and it was at a perfect temperature and big enough. Only stayed one night but would recommend.

The hotel is a great location for my needs but is a little tired and needs some money spent on it, the staff are friendly but could maybe be a bit more dynamic. I stay here for the convenience and the cost but may look at other options a little further away that provide a better overall experience

Whilst well placed in its woodland position the fa bric of the building is in need of refurbishment . Our room was extremely tired looking as was the bathroom. The public areas too could do with a little brightening. My main observation was that housekeeping standards were very poor. We found our bed very poorly made including sequins from previous use on the duvet cover. Our bedroom floor was not hoovered at any time during our 4 night stay. Reception staff and restaurant staffvery good and deserve a better work environment. Price was fair for a three star but some areas sadly lacking for that rating

The room was dirty no heating or hot water for a shower next morning, and they didn’t have us down for breakfast, they moved us to the “ Bridal suite “ that too had no heating although they gave us a heater. The food and bar was very expensive, I wouldn’t have my wedding there. But saying that the staff were very friendly and helpful.

Staff very friendly - my room disappointing, furniture worn and tired. Bathroom worktop had split so compressed chirp wood on front edge of basin popping out, not very hygienic? Spare blanket stiff as a board, had human hair on it and other bits, looked dirty? Also not normal practice to give water glass to drink from? Manager disagreed my comments but gave me 20% discount.

Swimming pool facilities not all available Restaurant closed because of function, very limited opportunity for eating