Willington Hall Hotel

Not sure how to start this review as a little convoluted. I only love to give good, but feel a little lost with this one. What a charming house with lots of character, but some a tlc required in areas. Such a perfectly quaint venue for a significant function. The grandure is exquisite, the grounds are lovely and such potential with foundations for a perfect audience. We felt like Lord and Lady of the Manor on entrance, such a lovely greet from the array of staff that seem to love their roles within this beautiful home of elegance. The restaurant and bar are of beauty and age gone by, classic old days familiaria. The maître d was of exceptional knowledge and we had the most interesting conversations. We had an afternoon tea, which as pretty as it was and tasty, it was incredibly disappointing in comparison to the many we have done, in fact the most basic, however it did not affect the ambience of the perfect venue. Afternoon tea rewarded us with no tea or coffee. Had to request the prosecci, but feel it was because we took a glass of wine to the table. We ate 3 courses from the same plate, 2 slices of bread each for the sandwiches and a nibble of a cake, which we felt was totally inappropriate considering the price of the tea. Only 3 tables in the restaurant after 15mins of seating and one table decided to take a sales call out very loud and very rudely talk openly out to the room and then ring 2 other people taking 30 mins which completely shattered the atmosphere. It was the most rudest situation we have ever sat witnessing in a restaurant. We decided to leave sadly spoiling our special valentines lunch. The grounds are beautiful, it's winter so nearing getting ready for some garden TLC and the outbuildings and the lawns you can see the potential of this magnificent home. Dinner was quiet, the house was quiet, conversation was lovely with the hotel team. Dinner was disappointing. We had fish, chips and mushy peas. We was so upset, but could not complain, as the staff were so lovely. It was barely warm the food and chips undercooked and the haddock had a disinfectant taste to it, I left it and the peas were tinned. Disappointed we just decided to go bed. Bed by 7pm sadly the next issue hit home the mattress was so soft and springy we both sank to the floor. The bedframe screeched at every move beyond recognition, I took a video myself sat on the side moving. Ridiculous. The room was like a suite, perfect. but the mattress was horrific. We had no sleep and had to leave 6am for work. The room required attention but was large, lovely facilities, but could do with maybe more than 2 teabags and some decaf coffee. The tap doesn't run cold to drink, tepid warm, we tried relentlessly. Had to go seek batteries for the tv control . The bathroom was damp smelling, but that's the age of the house. This is such a beautiful venue, but think more a place for weddings and big functions. Day to day it was cheap and good value and that reflected

Set in beautiful surroundings inside & out with outstanding vista. Enjoyed exceptionally fresh afternoon tea, beautifully presented. We found the Staff most professional & very friendly…hot drinks were plentiful. Will definitely make a return trip😁

My wife and I stayed here recently for our wedding anniversary. We had a really great time and loved the hotel From the warm welcome from Anita to the excellent food and drinks service from Michel and Olivia, we felt right at home. An old house set in lovely countryside, this is hotel to which we will certainly return!

I booked a room for my step-daughter and her fiancé for the night of their wedding as a surprise. The outside looked gorgeous, beautiful setting, and the rooms looked lovely on the photos. I rang months in advance to book and make sure they could check in late. I rang again the week of the wedding/booking, as I wanted to make sure everything would be perfect. The soon-to-be-married couple had some very bad news that week, and this would be their mini honeymoon as the real one had to be delayed. I mentioned again the late check in time and was told it would be no problem. I was passing the day before the wedding and decided to swing in and check it out in person. Yes, still a beautiful setting. Yes, another lovely person there to answer my questions, with a few minutes spent tapping on the keyboard to ensure they’d get some bubbly in the room. The night of the weeding, after seeing them off in their taxi I had a quick text – ‘it’s gorgeous, thank you so much’…followed by a call 20 minutes later from a tearful bride. The room had no running water, taps and toilet wouldn’t work or flush and the person on reception could not have been less helpful or sympathetic (well done on make the Bride cry…) and to top it all were told they should have booked in by 3pm, they could not have a late check out (neither of which was true) and they had forced the person to stay late just for them. That was kind of the point of me checking three times – to make sure they could. I understand things don’t always go to plan in the hospitality industry, but for me the measure of a good hotel is how well they react to the unexpected and how welcome they make their guests feel. You need to do better.

Expensive Afternoon tea very underwhelming. I can mirror a previous comment about the venue being pleasant but the food lacking. 3 tiny sandwiches, shop bought cakes. One plate for both so I wiped the pickle with my serviette. (yes honestly, cheese and pickle sandwich!) We were not attended to and had to ask for more coffee. There was an issue with wasps around our table, which we got rid of. No offer to move elsewhere even though the room was empty. Absolutely would not recommend.

Visited for afternoon tea was very standard 3 little sandwiches very small fresh scone and little shop bought cakes sadly the place had no atmosphere we were the only people there was no music the lady serving very polite was only given one plate used my saucer for the cakes we like trying new places was it pleasant yes would we go back no