During our three-day adventure in Marrakech, we had the privilege of staying at La Mamunia, a renowned resort celebrated on Netflix's ”Inventing Anna.” From there, our journey took us to Fez, a city that held mysteries and excitement for us. With anticipation and a keen desire for an authentic experience, we chose to stay at Riad Fez, a member of Relais & Chateaux. Our arrival in Fez, close to the stroke of midnight, was met with a delightful surprise: the hotel had arranged a complimentary driver for us. The initial moments, involving a drop-off at a parking lot and a walk through a narrow alley led by a hotel staff - Mouad with a wheelbarrow for our suitcases, felt like a scene from ”Homeland” — uncertain yet thrilling. However, any unease dissolved the moment we stepped into the Riad and were greeted by Anass, whose warm smile and polished demeanor assured us we had made the right choice. The Riad's beauty was immediately apparent, with its elegant architecture and a secluded room that promised privacy and serenity. Anass and his team, including the incredibly accommodating concierge service, were pivotal in enriching our stay. They adeptly handled our queries, seamlessly arranged dining reservations, and ensured our transportation to various restaurants, some of which included a charming walk escorted by a porter or a convenient pickup service. The personal touches didn't stop there; my husband and I indulged in relaxing massages from Hanau and Raga, both of whom provided exceptional service. Under the watchful eye of General Manager Nicolas Grau, the dedication to excellence was evident. Anass, Anwar, Hiba, Zahra - front desk, Sufein, Hanane, Anour - server at breakfast and the rest of the staff went above and beyond, making every interaction memorable. The rooftop terrace offered breathtaking views, adding to the allure of Riad Fez. Zakaria was really helpful with our bags. Located adjacent to the medina, the Riad’s location was ideal for exploring the heart of Fez. Thanks to Anass's meticulous planning, our exploration was worry-free and thoroughly enjoyable, with special mention to Mariam for her guidance in navigating the intricate maze to the Riad. This hidden gem, once discovered, revealed a sanctuary of peace and luxury. Our departure from Riad Fez was bittersweet, marked by the genuine warmth and professionalism of the staff. Our stay was not just a visit but a journey into the heart of Fez, accentuated by impeccable service and a deep sense of belonging.
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