Second time coming to T&C, but first time staying here. Classic saying of “if it ain’t broke don’t fix it” applied to this visit. The property was nice, the beach (as usual) was immaculate with beautiful water…BUT that won’t change as you choose most of the accommodations on Grace Bay. Your overall experience however can change dramatically from choosing one property over the other. The grounds are kept very clean and neat, with lush perfectly landscaped gardens throughout. The ocean view suites are very spacious and nice. However… We came back from the beach our second day here and found that we had no running water at all. Called the front desk went back and forth for 10 minutes before maintenance finally came and told us that they had shut the water in our room off because the water heater had a leak, and now they wanted to come back and replace it. Less than ideal when you have dinner plans in 40 minutes and no running water after a day out. So we leave them to do their thing in the room and leave for the night. Come back around midnight and go to take a shower…water runs, but won’t get hot!!! We’re pretty pissed at this point and decide to sleep it off. The next morning we go down to the front desk, and a manager “escorts” us back to the room to feel the water as if we don’t know what hot water feels like only to say “yeah, there’s no hot water”…thanks so much for the ground breaking info! Maintenance comes back to the room again and says they need to work on the water heater….again. After a day and a half of no water/cold water we were given a fruit/cheese platter with a genetic “sorry for the inconvenience” note. At the end of the whole ordeal and a little back and forth we ended up getting a discounted rate for our last night and felt that was sufficient. Overall, we were happy with the property itself, and aside from the water debacle we had a nice stay. I’ll break down the cliff notes below: -Property: 4/5, just beautiful all around. Kept very clean and tidy. The only gripe I have is there’s not much relief from the heat in the way of AC. Your best bet during lunch is getting one of the seats at the beach bar so the fan hits you. -Beach: 4/5, kept immaculate. Crystal clear water and pristine white sand. The issue was the seating. The loungers were all placed so tightly together that you’re on top of each other at times. People get out early and take the front row then never return to their chairs all day. Very annoying especially when the front row is all gridlocked and you have to walk all the way around to get into the water. Not sure why the other resorts on the beach seem to have a nice pattern but here they couldn’t get it down. -Pool: 3.5/5, no frills but a nice size and was always kept clean. The swim up bar was nice to have although service was often very slow. (Island time to the max) same deal with chairs, people come out early throw towels down and never come back. Still easy to find chairs mid day though. -Room: 3
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