One of the worst Residence Inns I’ve stayed at, and I’ve stayed at many. I’m a Marriott loyalist (platinum) and RI tends to be my go-to brand within the family, but I don’t think I would stay here again unless I had no other choice. This property is huge relative to most RI footprints but they don’t seem to have the staff or infrastructure to manage it. My spouse, two teenagers, and I stayed for four nights over the Easter holiday weekend. There were no luggage carts available on arrival, where we waited about 20 minutes to be checked in. The employees were mostly friendly, if harried. We called to get an extra blanket for our daughter, who was sleeping on the pullout couch and was freezing, only to be told they didn’t have any available. The walls are thin, so you will be immersed in whatever your neighbors are doing — the first night, we were kept awake all night by a blaring television next door (but when I mentioned this at the front desk the next morning, I was met with the human embodiment of a shrug emoji). Breakfasts were always meager and picked over. Oh, and the bed is horribly uncomfortable. I don’t think I ever slept more than two hours at a stretch. We picked this place despite the tepid reviews because they had a 2 br suite available, but I would suck it up and pay for 2 rooms somewhere nicer if I could do it over. A few weeks ago I stayed at a Towneplace Suites where they treated me like royalty. This Residence Inn treated me and my family like a mild inconvenience.
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