When I booked the property I did because of the indoor pool and was not informed in advance that the pool was under maintenance. I was very disappointed because my kids were looking forward to this trip. The staff was not good at explaining the parking lot fee, and when asked about the pool I was very surprised how they answered like nothing happen and not such a big deal.
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Regieta
투숙일: mar 2024
가족
4.0/5
아주 좋음
작성일: 27 mar 2024
Hotel was quiet. Atmosphere was very pleasant. Rooms spacious. Restaurant on property convenient. Rooms need greater detailed cleaning, for example, interior doors, carpets, shower walls. Living room furniture is dated and arm chairs are a bit grimmy.
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dana
투숙일: mar 2024
커플
4.0/5
아주 좋음
작성일: 24 mar 2024
We like the suites, which make the bedrooms quiet. Great breakfast. Facility could use some work. Fast response when we needed maintenance to fix our shower. Pool hasn't been open for a long time with no fixed eta for access
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Robert
투숙일: mar 2024
커플
4.0/5
아주 좋음
작성일: 20 mar 2024
Great overall value.
Good service and quality when we ordered dinner to go at the bar.
Only issue was kids running and being noisy outside our door after 10:30pm.
noisy
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Andelson
투숙일: mar 2024
가족
1.0/5
작성일: 18 mar 2024
We are looking for a hotel with an indoor pool. We called the hotel and asked if the pool was working, they said yes. When we went to enjoy the pool it was closed. The shower was full of hair. The air conditioning didn't work. Horrible service.
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Sabrina
투숙일: mar 2024
기타
5.0/5
강력 추천
작성일: 15 mar 2024
This Embassy Suites was very centrally located for all of the events we attended.
The staff was very friendly.
Our room was very comfortable and a nice size.
Despite the fact that there were several “youth groups” staying as well, we didn’t have any problem with noise.
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Maryam
투숙일: mar 2024
가족
4.0/5
아주 좋음
작성일: 9 mar 2024
We encountered some issues with the bathroom during our stay. The sink was tilted, causing water to spill onto the floor every time we used it, necessitating the use of towels to dry the area. Additionally, the soap dispenser was faulty!! it detached from the wall and was left hanging upon first use. Despite these inconveniences, our overall experience at the hotel was great !!
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Seta
투숙일: mar 2024
기타
4.0/5
아주 좋음
작성일: 9 mar 2024
Check-in service was good, front desk did not explain about snack bars, we end up paying extra money.
Check out - Was good and hassle free.
Breakfast - not much choices. Cup was not washed well ( see attached photo )
Bed sheets and pillow cases clean but the smell was not fresh.
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Royal
투숙일: mar 2024
친구
4.0/5
아주 좋음
작성일: 8 mar 2024
Expect to pay overnight parking, even though it on the hotel grounds. Aside from that clean room and hotel, bathroom door was a little weird but overall good stay.
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Mark
투숙일: mar 2024
기타
5.0/5
강력 추천
작성일: 8 mar 2024
Spacious rooms, very comfortable for a multi-day stay. I enjoy having a separate quiet bedroom. Well-maintained. Staff are courteous and helpful.
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Verified traveler
투숙일: mar 2024
기타
2.0/5
작성일: 5 mar 2024
Beware of hidden fees for amenities that other hotels do not charge. These fees include a $15 parking fee per day as well as a $12.50 daily wifi fee. We chose to opt out of both since we have unlimited data on our plan and we easily found free parking that was very close…no we did not get a ticket for parking in the lot. They also put a $75 daily ‘incidental’ fee on your credit card. So while this was on hold until we checked out, and we did not pay an additional $225…when asked why they put a charge on our cc, instead of just taking the card number ‘in case’ like other hotels, a very nasty supervisor decided to give his nasty comment telling us we hadn’t traveled anywhere, despite that I was wearing my Scotland sweatshirt. Both of us gave this ******* supervisor a piece of our mind. By the way, Embassy is owned by Hilton…we’ve stayed at many Hiltons that do not charge for parking or wifi or put a monetary amount on your cc. So Embassy’s claim of ‘company policy’ is just exclusive to Embassy and not Hilton.
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Kristen M
투숙일: mar 2024
출장
5.0/5
강력 추천
작성일: 5 mar 2024
The entire week i stayed it was nice and quiet. Very professional between the staff, always attentive to guests needs from what i have experienced.
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Gulet
투숙일: mar 2024
가족
2.0/5
작성일: 1 mar 2024
Pay to park,
the swimming pool closed
Allen/Sammy whatever his name was lacked the appropriate customer service skills. He was rude and condescending.
The restaurant staff in the AM & PM were great.