Firstly the staff we met, both on reception, at breakfast and by the bar were lovely. However this is not a 4* resort. There are too many rules (no kids allowed in the wellness centre where the decent pool is). There are 2 maps of the resort located near to reception but in our whole week there I still couldn’t figure out how to get to certain areas, the pics of the place are misleading as what you have access to will depend on what accommodation you have paid for. Its location is good if you want decent beach access and not to be in Sorrento itself. We never ate dinner in the hotel as we felt it was overpriced and there was more choice in Vico or Sorrento. They have a schedule of activities which means that a couple of hours a day you are subjected to loud music on the beach. Impossible to read a book and get away from the noise. The shuttle bus to Vico is ok but the driver is rude, and the bus needs replacing due to age. It was always late leaving. It didn’t operate between 12 and 4pm. We stayed in one of the self catering apartments. It was bright and airy and had lots of space. Frustratingly there was only a mirror in one bedroom and the bathrooms, also the air con didn’t reach the balcony bedroom as it needed to be situated higher on the wall. No toaster or microwave were provided and no tea towel. The pot scrubber was in a disgusting state and needed to be replaced. The window didn’t close properly. It was really hard to know about the available facilities in the resort. There was no info sheet and you had to ask at reception for most things. All you are given at check in is a shuttle timetable to Vico and a train timetable. Despite it having multiple pools, there is only 1 smaller one that kids can use and only one area of the beach that residents can use. The hotel rooms appear to have beach towels provided but there were none in self catering. The resort very much has the feeling of a beach resort for locals/ day visitors with a hotel tacked on. The hotel seems to operate partially with the main restaurant only used for breakfast despite its stunning views. It’s stupidly busy around the beach at weekends so only go to the beach in the morning unless you want to be met with long queues for the bar and ice cream. The local village of Seiano has a handful of restaurants and a small mini market based at the campsite, where there is also the best priced, tastiest food on offer in the attached restaurant. You can catch a ferry to Sorrento 3 times a day from the harbour but we only found out about this by accident. We may return but only as our expectation would be different. A few easy changes could make this resort a lot better. An information sheet detailing services and local info and how to book, beach towels in self catering, an exclusive bar, restaurant for residents and better signage in the resort itself.
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