"A beautiful hotel with good service. We were there with a large group. Breakfast is classic and the rooms are very clean. A beautiful hotel with good service. We were there with a large group. Breakfast is a good breakfast and the rooms are very clean."

"호텔은 매우 편안하고 객실은 매우 편안합니다. 아침 식사는 매우 좋고 레스토랑은 매우 좋습니다. 직원들은 매우 친절합니다! 정원은 아름답습니다. 호텔은 매우 편안하고 매우 편안합니다."

"주로 싸다"

"I would like to express my disappointment regarding my recent stay at Hotel Historia Malomkert Veszprem. We booked suite (No. 224) for three nights, based on the description on hotel website which stated: “Our suite has a living room and separate bedroom, minibar, telephone, air-condition etc.” Unfortunately, the actual room did not match this description in any meaningful way. What we received was a small attic room with tiny skylight windows and a non-functioning air conditioner. The “separate bedroom” intended for our child was in fact just a child’s bed placed behind a low partition wall, approximately one meter high—not a separate room by any standard. I repeatedly asked for the air conditioner to be repaired, but each time I was told that the issue would be fixed soon. Eventually I was informed that the air conditioning system in the entire hotel was not working. During the day, even with windows open, the temperature inside the room rose to 27.5°C, which made it very uncomfortable. In addition, the bathroom did not have a bathtub or hair conditioner, and the latter was not available from reception either. I requested a 50% refund to reflect the absence of the advertised second room and working air conditioning. However, the reception staff responded that “air conditioning was present, just not working” and that “actually, two rooms means that you have a separate living area and bedroom area.” I was offered a maximum of a 10% discount, which I declined, as it did not reflect the scale of the shortcomings. As a result, I paid the full price for a suite that did not meet the advertised standards or our expectations. I am therefore submitting this formal complaint and hope that appropriate action will be taken to prevent future guests from facing similar disappointments."

"많은 적절한 귀, 객실의 발코니와 테라스에서 흡연이 금지되어 있습니다(괜찮은 위협이지만 지정되지 않음). 가격은 회의의 틀에서 직접 협상되었지만 밤새 인보이스와 화재 경보의 보안 청소가 증가했으며 호텔에 직원이 없었습니다! ! ! 우리는 소방관에게 개방할 수 있었고(다행히 허위 경고), 그 다음 다시 허위 경고를 하고 누군가가 이사했습니다. 변명도 없고, 고객에게 제스처도 없고, 인보이스도 증가하고 직원이 한 명뿐이고 책임이 없기 때문에 협상이 불가능합니다."