산테 스파 호텔 ★★★★★

"A wonderful hotel in a quiet and peaceful place. Kind staff, cleanliness at an extremely high level, delicious and varied food every day. The pools and SPA are excellent. Everything is done with the convenience and comfort of the guests in mind. Highly recommend!"

Maxi Park Hotel & Spa ★★★★★

"Old and dirty - this hotel has nothing to do with 5 Stars. The whole furniture and carpets are old and very dirty. The indoor pools are peeling off. The fitness center is basically not functionining (treadmill and cross trainer) and water is dripping from the ceiling. We had booked the highest category room in the hotel and had to change 3 rooms due to poor quality. In the first one the bath tub was peeling off and black and moldy; in the second one the air conditioning was as loud as a helicopter and not working and in the 3rd one there were blood stains on the bedding. This is when we gave up and cancelled the booking. While helping us move in between rooms the bellboy was moaning and complaining that we shall decide on a room and not make him work more while the cleaning lady was pissed when I asked her to change the missing light bulbs in the second room and slapped the door at us. Only the receptionist was nice but helpless, the customer relationship manager not managing cusotmer relationships and the hotel manager not existent which is probably why this place is falling apart. Stay away!"

두 개의 방이 있는 아파트먼트, 온천 구역 포함 ★★★★

호텔 아르테 스파 & 파크 ★★★★★

"마사지는 환상적이었습니다!! 나를 마사지하는 여성은 매우 친절했습니다 ... 방 온도는 좋았습니다. 그 여성은 발리 출신이었고 터키어보다 더 나은 영어를 할 수있었습니다. ı는 45 분 동안 고전적인 마사지를 받았고 충분했습니다. . 특히 너무 많은 산책 후에 나를 편안하게 만들었습니다. 나는 그것을 매우 추천합니다"

호텔 엘브루스 스파 & 웰니스 ★★★

"I had made a reservation for 3 adults and yet they accommodated us in a small room even for 2 adults. The bathroom was tiny. You had to get on the toilet seat to take a shower. The food was not good and very uniform. The second day of our stay they started renovating the pool without informing us so we couldn't use it. I had made a reservation for 3 adults and yet they accommodated us in a small room even for 2 adults. The bathroom was tiny. You had to get on the toilet seat to take a shower. The food was not good and very uniform. The second day of our stay they started renovating the pool without informing us so we couldn't use it."

발네오 콤플렉스 & 스파 아쿠아토닉 ★★★★

"매우 실망스러운 숙박. 직원들은 우리가 도착한 순간부터 매우 무례하고 비전문적이어서 우리를 환영받지 못하고 불편했습니다. 모든 질문이나 요청은 도움 대신 태도로 충족되었습니다. 게다가 음식은 품질이 매우 낮았습니다. 단조롭고 준비가 제대로 되지 않았으며 호텔에서 기대할 수 있는 것과는 거리가 멀었습니다. 전반적으로 경험은 실망스럽고 불쾌했으며 이 호텔을 누구에게도 추천하지 않습니다. 나는 확실히 돌아 오지 않을 것이다."

그랜드 호텔 벨린그라드 ★★★★★

"We have come back for a second year and unfortunately there’s been an overwhelming deterioration in the service this hotel offers. It boasts 5 stars but actually corresponds more to 3. Below is just a short explanation of the significant issues, which a 5 star hotel should not have. Before I start, I’m just going to mention how wonderful their spa service and facilities are - they made our stay worth it despite all the below issues. - [ ] Staff members at reception are just not present at their desk - they all sit in a room just behind reception and peek through if you happen to be around and shout “Hello”. Not a good first impression. Check in was quick but we were not offered to be taken to our room or asked if we need help with our luggage. Not a smile in sight when we were checking out. - housekeeping is inconsistent - room cleaning is just basic sheets being fixed and towels changed, the bathroom is not wiped, sink not cleaned, no replenishment of body wash throughout our 4 day stay. We were not offered complimentary bottles of water as we should have been. - issues in the room e.g soap dispenser not working (and cleaners warning us that it doesn’t work rather than asking somebody to fix it), no tissues (when we asked for some they told us they’re only reserved for guests on floor 4?), tv remote does not work and no one came to fix it until we wrote an email to management (more on this later). - Staff members by the pool (including lifeguard) are very much preoccupied with their phones rather than paying attention to customers - us and another family had to wave for 10mins+ at them to come and take our orders; when ordering drinks they just seem totally uninterested and partially annoyed at having to serve drinks. To a point where I felt like apologising for having ordered a coffee. Drinks are overpriced. - The buffet for dinner doesn’t have enough labels on foods - especially the dessert section. It just says “desserts” with about 7 options to eat. When we asked a waiter for more information on the food he said he doesn’t know and “even if I wanted I can’t learn them because they’re so many”. Ridiculous answer. He seemed inclined to argue with us rather than apologise for the lack of appropriate labelling. If you happen to have an intolerance or worse, a severe allergy - forget about informed food choices at this hotel. - The lobby bar has a very limited selection of drinks (which is fine) but when we asked for Ouzo we were told only the restaurant serves it, and they can make an exception only on this occasion for us to go and get it ourselves from the restaurant - totally unacceptable for a 5 star hotel. After sending an email with our comments to the management during our stay, management was helpful, met with us, and responded to most of our comments. Nevertheless we are really not going to go back - it’s a shocking service. This is unfortunate as the hotel really does offer wonderful facilities (even though they are slightly unkept)."