"A wonderful hotel in a quiet and peaceful place. Kind staff, cleanliness at an extremely high level, delicious and varied food every day. The pools and SPA are excellent. Everything is done with the convenience and comfort of the guests in mind. Highly recommend!"

"Great location,wonderful view,delicious food,relaxing spa,nice facilities-highly recommended. If you want to treat yourself with a good massage-Doni is your massageur"

"훌륭한 스파 호텔. 청소부가 우리가 안에있는 이유를 우리 방에 들어가려고하는 실수를 2 번했다는 것을 제외하고는 모든 것이 훌륭했습니다. 다른 모든 것은 최고, 음식, 스파, 호텔이었습니다."

"모든 것이 여기 가치가 있습니다. 알파인 스타일의 호텔의 건축, 천연 재료로 만든 세련된 인테리어, 미네랄 워터, 훌륭한 음식과 서비스. 당신은 시간없이 매일의 바쁜 것을 잊어 버릴 것입니다 – SPA 구역은 당신에게 사치스러운 느낌을줍니다. 아로마 사우나나 한증탕에서 휴식을 취하거나 3개의 온수 미네랄 워터 풀 중 하나에 몸을 담그고 아름다운 로도파 산의 자연과 신선한 공기를 즐길 수 있습니다. 고급스럽고 편안한 분위기를 제공하는 멋지고 우아한 아파트입니다. 모든 것이 세부 사항에주의를 기울여 만들어집니다. 편안한 침대와 멋진 대형 발코니. 매우 깨끗합니다. 그 편안함의 큰 부분은 매우 전문적인 직원 –에서 나옵니다. 그들은 당신이 필요로하기 전에도 당신이 필요로하는 것을 알고 항상 도울 준비가되어 있습니다. 셰프들이 뷔페를 돌보고 있습니다. 훌륭한 현지 염소 치즈와 다양한 프랑스 염소 치즈를 맛볼 수 있습니다. 다양한 메인 코스와 사막. 벨링그라드에서의 휴가를 위한 최고의 장소."

"I booked the hotel online based on the reviews I saw in ***********, trip advisor and hotel website. Hotel website and booking has promoted their best room being 23m2, no other rooms, and same was confirmed over phone that all rooms are as per the web site. Once we arrived we were stroked to see awkward hotel room. Room- small about 13-14 m2. Food- very little variety. The vegetables were most untasted vegetables I ever tasted, which were claimed to be from home farm. The SPA is far from modern facilities, situated in the basement, in small multiple rooms. All is very dated. There is No lobby where you can have a coffee. The only decent thing I could mention is the swimming pool. Regardless it was nothing special to elevate the hotel value to the price levels of a very good 4star hotel in Velingrad. Following was add in internet as available in the rooms, it was not available, or in very poor condition: - TV- very poor signal, it was freezing, very annoying, - internet- very poor, upload/download 4.46/0.84mbps, measured with ookland. - safe- no safe - mini bar- nil, damaged fridge, unplugged, when I plugged, it was smelling on burnt insulation. - mattress was smaller (1.4m) on large bed base. - laminated floor- in extremely poor condition. - room had 2 pillows, and you will get 2nd pillow if you ask for it and you will receive a pillow case if you ask additionally. The hotel generally looks very-very dated. High price for cheap value."

"매우 실망스러운 숙박. 직원들은 우리가 도착한 순간부터 매우 무례하고 비전문적이어서 우리를 환영받지 못하고 불편했습니다. 모든 질문이나 요청은 도움 대신 태도로 충족되었습니다. 게다가 음식은 품질이 매우 낮았습니다. 단조롭고 준비가 제대로 되지 않았으며 호텔에서 기대할 수 있는 것과는 거리가 멀었습니다. 전반적으로 경험은 실망스럽고 불쾌했으며 이 호텔을 누구에게도 추천하지 않습니다. 나는 확실히 돌아 오지 않을 것이다."

"We have come back for a second year and unfortunately there’s been an overwhelming deterioration in the service this hotel offers. It boasts 5 stars but actually corresponds more to 3. Below is just a short explanation of the significant issues, which a 5 star hotel should not have. Before I start, I’m just going to mention how wonderful their spa service and facilities are - they made our stay worth it despite all the below issues. - [ ] Staff members at reception are just not present at their desk - they all sit in a room just behind reception and peek through if you happen to be around and shout “Hello”. Not a good first impression. Check in was quick but we were not offered to be taken to our room or asked if we need help with our luggage. Not a smile in sight when we were checking out. - housekeeping is inconsistent - room cleaning is just basic sheets being fixed and towels changed, the bathroom is not wiped, sink not cleaned, no replenishment of body wash throughout our 4 day stay. We were not offered complimentary bottles of water as we should have been. - issues in the room e.g soap dispenser not working (and cleaners warning us that it doesn’t work rather than asking somebody to fix it), no tissues (when we asked for some they told us they’re only reserved for guests on floor 4?), tv remote does not work and no one came to fix it until we wrote an email to management (more on this later). - Staff members by the pool (including lifeguard) are very much preoccupied with their phones rather than paying attention to customers - us and another family had to wave for 10mins+ at them to come and take our orders; when ordering drinks they just seem totally uninterested and partially annoyed at having to serve drinks. To a point where I felt like apologising for having ordered a coffee. Drinks are overpriced. - The buffet for dinner doesn’t have enough labels on foods - especially the dessert section. It just says “desserts” with about 7 options to eat. When we asked a waiter for more information on the food he said he doesn’t know and “even if I wanted I can’t learn them because they’re so many”. Ridiculous answer. He seemed inclined to argue with us rather than apologise for the lack of appropriate labelling. If you happen to have an intolerance or worse, a severe allergy - forget about informed food choices at this hotel. - The lobby bar has a very limited selection of drinks (which is fine) but when we asked for Ouzo we were told only the restaurant serves it, and they can make an exception only on this occasion for us to go and get it ourselves from the restaurant - totally unacceptable for a 5 star hotel. After sending an email with our comments to the management during our stay, management was helpful, met with us, and responded to most of our comments. Nevertheless we are really not going to go back - it’s a shocking service. This is unfortunate as the hotel really does offer wonderful facilities (even though they are slightly unkept)."