My husband and I stayed at the Sonnenalp for two nights. This was my third stay at the Sonnenalp but I hadn’t been in over 10 years. First, the good. This place absolutely deserves 5 stars. It is expensive but the luxury and hospitality is unparalleled. Every employee, from our server at Swiss Chalet to the concierge, valet, and front desk folks were incredibly attentive, friendly, and kind. Our every need was catered to. The bathrooms are impeccably clean and the beds are extremely cozy. Extra pillows were provided when we requested them. Mattress is extremely comfy as are the towels and robes provided. Plenty of water, shampoo, soap, etc is available. Cookies are provided at turndown service which is such a nice touch! We thoroughly enjoyed using the spa, we used the hot tub every day and lounged by the fire. This definitely makes the price worth it. The amenities at the Sonnenalp are fantastic. I will say we were quite frustrated that the staff did not enforce the quiet zone rules. The spa has quiet zone signage posted everywhere and says that children under 16 are to be accompanied by adults. It is not relaxing to sit in the spa when kids are doing cannonballs in the pool and babbling away at high volume in the hot tub- especially when there are two outdoor hot tubs and a pool for them to use. At the end of the day it’s on the parents because the kids behavior was not appropriate for the spa setting. That being said, the staff really ought to have enforced it- other adults were visibly irritated at the noise and hubub. We also enjoyed the live music and playing chess in King’s Club. It’s great having so many onsite dining options to choose from- Ludwig’s breakfast is one of the most fabulously over-the-top breakfast buffets we’ve ever been to, and Swiss Chalet has incredible schnitzel. Now for the caveats. I think more transparency in pricing is needed. Online, it says that overnight parking is provided for a fee. It is shocking to receive a fee of $50/night for that parking when that cost is not explicitly stated beforehand. When we sat down to do the oxygen bar at the spa we assumed it was a free amenity like the tea or apples placed out, because there was no signage and the attendant did not inform us of any cost. Afterwards when we said, “it was free right?” He said no, $2 per minute- which means it was $60 just for the two of us to do 15 mins of oxygen bar treatment. We definitely wouldn’t have done it had we known the cost. Perhaps the most offensive of all was the cup of chamomile tea that I got at King’s Club which cost $7.50. Almost $8 for a tea bag, really Sonnenalp?! On the whole, I highly recommend the Sonnenalpto anyone wanting to enjoy a luxury mountain vacation in the heart of Vail.
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