울란바토르 반려동물 동반 가능 호텔

I stayed in this hotel for 2 nights, checking in late on the first night and leaving very early in the morning off the second night. The room was very clean, spacious and comfortable with decent wifi. The staff were excellent - helpful and thoughtful. I would have no hesitation in recommending this hotel. If i am lucky enough to get back to Ulaanbaatar I will stay there again. There was one person in particular - the lady that worked the front desk on the night of Mar 7th into early morning Mar 8th (I didn't get her name unfortunately) - that stood out. She was an outstanding member of your staff and a wonderful ambassador for Ramada Hotels. Keep up the great work!

최고의 서비스, 정말 좋은 호텔이었습니다. 일단 예약한 더블룸이 다 나가서 업그레이드받았어요 널찍하고 화장실에선 온수가 콸콸 나와서 넘 기분좋게 .. 이틀간 세번 샤워했네요 ㅎㅎ 게르에서는 냉수 마찰했는데 천국이 따로 없어요 ㅋㅋ 샤워할때 주의점 하나, 욕조 외에 바닥에 물내려가는곳이 없으니 샤워커튼은 욕조 안쪽으로 치고 씻으세요! 프론트 호텔리어 분 이동욱 닮으신분이 진짜 너무너무 친절하셔서 감동이었어요. 호텔에서 공항행 택시 예약했는데 차량종류와 번호를 기사에게 전화해서 알려주시고, 시내관광하려는데 버스가격 물어보니 택시타서 모른다면서 저희 탈 택시 잡아주시고 제가 현금이 거의 없어서 곤란해하니 쿨하게 택시비용을 내주셔서 진짜 팁왕창 챙겨드리고 싶었습니다 위치가 중심가에서 떨어져있긴 하지만 숙소컨디션과 서비스가 최상급이라 저는 다시 울란바타르 가도 여기에서 묵을 거에요

I stayed for 3 days recentlly. The room was nicely appointed, with nice location, views, and restaurants. However, there were three issues. 1) There was loud music outside (from an outdoor music venue and advertisements) until early morning hours that kept us awake. This was a major problem, and I would not stay there unless assured the problem was solved. 2) there was no heat, and nights were cold (on the last night we were able to request a portable heater). 3) the blinds on the window between the shower glass and the room did not work well.

Overall stay was fine. Hotel is beautiful. Rooms comfy. The sports club that guests get to use at the connected mall is 5 star. Breakfast buffet and all day lunch dinner buffet has a huge selection of foods. The reason I took a star away is I asked for a 5am ride to the airport. My flight was at 840am. Each time I checked for a total of 4 times by 4 different front desk agents( I felt I needed to keep verifying ) I was told 5 am was too early to go and I should go at 6am. I practically had to beg and explain I like to get to airports early to avoid the long check in lines and for $100 one way to airport for 40min ride I should easily get to choose when I go to the airport. In the end I did get picked up at 5am but NOT by the hotel car which I paid for but by a taxi service. I stayed in room 1417 from Sept 15-17 if the GM would like to reach out to me via email to explain the push back from your front desk agents. I travel extensively. I don’t need to be told how to travel and when to travel. Extremely aggravating for a 5 Star hotel.

My friend and I recently travelled extensively across northern and central Mongolia. It was a jam packed trip with several internal flights. We stayed in excess of 4 nights at the Best Western and at all times the entire staff have been very accommodating. They have always been willing to assist with requests large and small. I’d particularly like to mention Davaa from Reception and Gerelee his supervisor for their exceptional service. I would highly recommend this central hotel by the city square for its comfort and well trained staff.

This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.