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호텔-레스토랑 케터러 암 쿠어트가르텐
4/534생생 리뷰

호텔-레스토랑 케터러 암 쿠어트가르텐

트리베르크|Triberg Town Hall Conference Room까지 거리: 0.27km
We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.

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Triberg Town Hall Conference Room 주변 호텔을 찾고 계시나요? 객실 요금과 리뷰를 비교하고 마음에 쏙 드는 호텔을 예약하세요.
베스트 웨스턴 플러스 호텔 슈바르츠발트 레지덴츠
4.3/560생생 리뷰
Lovely hotel: mid-range price, very nice rooms with great views, clean and spacious. Restaurant on site is very good! Staff was very friendly and helpful. Parking is secure in a gated garage. Location is in town but up hills so driving down to the center is recommended. The hotel included passes to the museum which is a really nice place to eat and the museum was very good! We spent more time there than expected.
호텔 카페 아들러
4.1/528생생 리뷰
믿을 수 없는!! 우리는 대가족과 함께 방문했고 이 카페는 우리를 위해 전체 검은 숲 경험을 망쳤습니다. 카페 직원은 검은 숲 케이크에 대해 이야기 할 때 우리를 보는 것을 거부했고 (2 명의 여성에게 물었습니다) 우리가 검은 숲을 원한다고 말했을 때 반복적으로 참석하지 않았습니다. 두 여성 모두 우리 뒤에 계속 오는 다른 많은 사람들에게 봉사할 준비가 되어 있었고 우리 중 7명이 그곳에 서서 기다리고 있었습니다. 이 나이에 어떤 사람들은 그렇게 공개적으로 예의가 좋지 않을 수 있다는 사실을 지금도 믿을 수 없습니다. 우리 모두는 그 여성이 ****** 인 것처럼 느꼈지만 여전히 그들이 나쁜 하루를 보내고 있거나 매너가 좋지 않고 우리 가족이 끝을 받고 있다는 의심의 여지가 있습니다. 우리 5 살짜리는 아무도 우리에게 케이크를 제공하지 않는 것에 대해 매우 실망했으며 당신이 우리를 대하는 방식을 잊지 않을 것입니다. 어떤 감각이 우세하고 다른 사람을 잘 대하기를 바랍니다.
호텔-레스토랑 케터러 암 쿠어트가르텐
4/534생생 리뷰
We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.

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