I have to start off by saying that we still had an amazing experience overall but I definitely have a few things to suggest from our experience. My husband and I stayed here for our honeymoon namely because we were really looking for a hotel with a spa and Rio Serrano was one of the only larger hotels that had that experience in Torres del Paine. We were coming from Punta arenas so it was a pretty far drive, about four hours. When I booked through Expedia I initially got in contact with their reservation team because I wanted to ensure we could book the right room with the correct view, the spa treatments, and any excursions since I know things are in demand in that area. The representative was very helpful and nice and she answered all of my questions which was greatly appreciated since we were trying to book in Chile without being able to call etc. A few days before our arrival at the hotel I was charged for a few things on my card we had a couple confusion‘s because of the back-and-forth via email which they resolved for me quickly and were super helpful! However I was a little disappointed because I had clarified what room view we wanted via email and then when we arrived I found out that that room was never booked and we ended up looking at the back of the hotel which is in a beautiful area but it’s just a bummer to not get that beautiful view. I also had started the conversation by telling the reservation agent that it was for a honeymoon and not to expect too much but when you pay for an all inclusive package you kind of expect at least a like happy honeymoon or some thing in your room when you arrive as this is common experience I’ve had from other hotels far less expensive. Transport was also extremely pricey for all locations which I understand because it’s remote but our transport from Punta arenas to the hotel with the hotels transport was nearly US$400. Which was more than a plane ticket from Santiago all the way to Punta arenas. Like I said we also booked the all inclusive package which was great because we made sure to get our use out of it, but we felt that our room was not up to par for the cost of the package per night at nearly US$700. The room had no artwork on the walls the bathroom was subpar and just the quality of the room while clean, was just nothing extravagant for that price. A little more fluff would go a long way, especially for the rooms that have the most boring view in the hotel. They also have no TVs in the rooms which is not a huge deal since most people are not going there to watch TV, but when it’s rainy and there’s not really anything else to do other than go to the spa or pool it would be nice to have a TV in your room. We booked two excursions both the Base Torres and the glacier boat tour both were amazing and our tour guides were stellar for our hiking excursion. we have nothing but amazing things to say about that entire experience! My hot recommendations are to ensure you book the room with t
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