I stayed here in May 2022. This was one of the worst experiences at a hotel and the GM did not handle it well either. I checked in on Sunday night around 7pm and quickly got changed to meet friends outside. Upon checking in, the front desk asked if I would like to upgrade my room for a extra payment. I said no. We had a very late dinner so I returned to the hotel late. At 8:30 am, I was woken up by loud drilling. I look out the window to see that the building next door was under construction. The drilling was absolutely unbearable. I went to the front desk to complain. Both the Manager on duty and the GM reassured me that they will "take care" of my stay. Two months later, I still haven't received any comp. I was told by Mr and Mrs Smith, which is the group that they are a part of, that they refuse to give me a refund but instead will give me a discount next time I stayed. Will I be staying again? Definitely not. No rest here guaranteed.
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