Our suite was perfect for my family of 6. There was a separate living space with a pull out bed and the bedroom had two queens with french doors for privacy. The kids enjoyed the pool and mini arcade. Wish there was breakfast included..or even coffee for guests.
The hotel was helpful.
We were not able to go because our dog was sick. This happens. We understood that we would loose our money because I didnt have free cancelation or modification.
But.... when I received an email stating I would be charged if I didnt check in I was mortified. I searched everywhere on the Trip.com app to see how much I would be charged if I didnt check in, on top of loosing our money.
I couldnt find the answer anywhere. I called the hotel and they didnt know.
When I made the reservation there was no mention of this extra charge.
Needless to say I was upset. So, we made a point of driving to London to check in but not stay at the hotel. We went back home. 3 hour round trip.
I won't use Teip.com again. And I will tell all my friends and family the same.