Hampton Inn & Suites Houston/Sugar Land

Oooooo

Very spacious. Very new hotel and loved the location

Clean and spacious room. Good breakfast. Convenient location. A huge grocery store and some nice restaurants are at walking distance.

Didn’t get the room we reserved, there was no TV or phones at the hotel for four days. Hardly get the bathroom door open and close as it wouldn’t move on the tracks, toilet paper holder, kept falling off the wall every time someone use the restroom.no courtesy or discount was given at the hotel whatsoever, nor did they seem to care about our reservation through *******

JoJo checked us in -she never made eye contact, she was rude and was unhelpful. The TV and the phone did not work. Called front desk from cell phone and they said TV service was out. No offer to reduce rate or help. TV and phone did not work entire stay. Will never stay here again

I often come here for a stay but this time service felt terrible. Breakfast finished early and they didn’t bother to refill and when we asked their answer was it’s a free complimentary breakfast, if it’s finished, it’s finished. Go for a coffee and they purposely leave only two cups and two lids. You walk with few friends for a coffee and you have to run around just to find someone to get a cup for a coffee and kid. Not sure is management has changed but this time around service was garbage.

I would never stay at that hotel again nor would I refer anyone there. The customer service was horrible, my room wasn’t ready when I arrived at 4:03. The room was dirty with someone makeup fingerprints, hair was in the shower, food particles were in the trash can, blood splatter was on the wall, and the tv was not working properly. I reported these issues and to no avail. That was valentine day weekend and it’s one I won’t forget! Never again!

I booked a two bed queen room. When I arrived they stayed they didn't have any queens and this is a common problem with third party booking because you guys never verify availability. The hotel said I could change if one became available. The next day I was told they definitely have two queen rooms and they would call me to switch. I explained I am uncomfortable sharing a bed. He stated he understood and would call me at 3 pm once the housekeepers have sent the list. They never called me. During check out, they again blamed you guys but no one has offered me any understanding about this terrible experience. I was actually needing another night but the lack of trying to accommodate me was horrible to say the lease

Exceptionally great! The staff was amazing especially Trey/Trez at the front desk. The comfort and cleanliness was top notch. I will be back in April and May.