페줄라 네이처 리트리트

As a returning customer, I was extremely disappointed to see how much the standard of the hotel has declined. Upon our arrival at the standard check-in time, we were taken to our room only to find that it hadn’t been prepared — housekeeping staff were still inside cleaning. We had to return to reception and wait for an hour and a half before we were finally given access to a ready room. Later that evening, we called reception to report that there was no hot water in the room. After an hour with no response, we had to call again. Eventually, maintenance arrived but was unable to determine the cause and said they would investigate further. Unfortunately, the issue wasn’t resolved that night, and no update was provided, meaning we were unable to shower. We also informed the maintenance staff that the fridge was not working and that the patio light (which is essential at night, especially with the hot tub outside) wasn’t functioning either. We were told the lights were under renovation, but no further action was taken. Although the hot water issue was resolved the next morning, the fridge and patio light remained broken for the duration of our stay. On a positive note, the staff at the restaurant, bar, and concierge were all incredibly friendly and welcoming. However, given the issues we experienced with the room — and how far the overall room standards seem to have fallen — it's unlikely we would choose to return, despite how much my daughter enjoys the hotel and its wonderful staff.

Excellent place to stay. Only thing not good is the music and sound system in the dining area. They can improve on that.