하드 록 호텔 리비에라 마야 올 인클루시브(Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive)

I have no complaints - core memory right here, everything about this place was perfect. The food was exceptionally good.

We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.

The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome

This was our second visit to the Hard Rock Riviera Maya, the first was in 2017. We were excited that they added a new wing that is completely catered to adults, but it wasn't what we expected based on our past experience. The adult only pool in 2017 was a party pool for adults only and they played a bunch of fun, adult oriented games throughout the day and provided great entertainment. Now the new adult pool is super boring, no games, no entertainment, and seems to be catered to an older crowd that wants quiet. We always thought of the Hard Rock as a great party resort, but the changes they made drastically changed that feel. The old adult pool, which now allows kids, is pretty fun and the entertainment staff is great, but it has to be completely kid friendly which doesn't make sense since the pools on the family side have plenty of kid activities. We enjoyed our stay and made the best of the changes, but most likely will not return to this resort. To solve the problem, they should have 2 adult pools, a party pool, and a quiet pool and they should not allow kids anywhere near those parts of the property. The shows have also gone downhill since our last visit. We kept hearing how good the Michael Jackson show was and we were excited to see it because it was great in 2017. The MJ entertainer was a good dance, but his look was really off and there were parts we he sang live, which was pretty bad. The dancers were out of sync and it just seemed like a cheap version.

1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.

Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!

Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.

Food options were not the greatest and mixed drinks were hit or miss and too sweet. Overall stay was not not bad.

The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.