코반로 시기리야 - 브랜드 뉴 럭셔리 호텔

They do not seem to be well organized. I was looked out of my room for an hour and half with my son. It took 5 guys to come and they still took forever to get the door open. I felt like my son and I were the only two guest and I honestly didn't like that. They kept calling asking if I wanted my room clean. Usually hotels wait for their guest to leave their room and clean it. They don't keep calling asking if you want house cleaning. They I was set up to go to another location (The Covanro Naiwala Veyangoda location) to be close to the airport. Mainly because the hotel did not want to refund me for one night. Which was okay, but was not okay is that their other location had bedbugs. They tried to tell me that it wasn't, but any mattress that has blood spots (reddish stains or caused by bedbugs being crushed when people lay down an don't know they are laying on a bed bug infested mattress. I was with my son as mentioned before and it's no way I was going to allow my son to lay in that bed. I took pictures and the GM tried to convince me that what I saw and took pictures was not what it was. Tried to offer me a suite and I told him absolutely not and left.

Not a 5 star service Not a 5 star service. We were told our bags would brought to our room, over 4 hrs later they were still sitting in the lobby. Every day went we went back to our room, our room key would not work. You ask information about the hotel and you get a different answer to the same question. Buffet food was mediocre. Very disapointing