몬테카를로 샤름 리조트 & 스파

Where should I start... I went on holiday with my family for vacation to take my mind off things after graduation from bachelor's and hotel resort looked very nice from the photos but reality was quite different to be honest... On arrival youre welcomed by drink and beautiful gardens. Later on as we got our room (159) things started to go downhill very quickly. 3 days after arrival my body started to get covered by some bites and even at night you start to have problems with sleeping. Guess what a surprise that I already suspected, bed bugs... quite a lot of them, which I caught on photos(they are on Google review, I couldn't upload them here) . The staff came personally to the room for inspection and gladly believed me (live form of evidence as I was bitten really badly) has offered to change our room. Honestly I hoped they would offer some type of laundry service and buy of new suitcase, as it was evidently the Hotel management mistake. But worse came 3 days before our flight back home, as I started to suffer from some type of GI infection or food poisoning, still have problems today at home.... Toeards the Scubadive guys who offer their scuba diving experience, the scuba diving is great, but otherwise? It's quite a SCAM, if they wanna sell you trip for 2 for 100$ and then after they create underwater photos they charge you more 70$, without telling you ahead?? When the focus is given to the exterior of the hotels premises, the "lazy river and close slides" were quite a shame ride and disaster, as your knees got blue coloured from the bottom material of the pool, lake. Also the dining room toilettes were horendous, the cleaning was probably done 1x a week, as I found one or two of them dirty from someone elses feces... Otherwise the staff workers, especially cleaning guy Kareem was such a lovely help after our room changed and besides the animation team and other hotel users, which were pro-russian oriented and if you were from other country, they acted quite angrily tpwards you, the outdoor surroundings of the hotel were beautiful. If You can, go probably somewhere else. Never going here again.

Had a fantastic 10 days with a Royal room, Certainly worth the upgrade, Massive thanks to Mohamed for his exceptional hospitality and Chef Hellins who skills had us in awe Plenty of sunbeds and the environment was exceptional ,, would certainly recommend