반스코 뷰 호텔

'I have a special experience with this hotel. So I am staying for 2 nights. On the first night, they gave me a disabled room instead of what I had booked. I have tried to speak to the receptionist but have been told that it is fully booked, so they are not able to provide the room type that I booked. When I checked in, they did not mention anything about that. So I would advise to double check when you get into your room.I have talked to trip.com, and they informed me that the hotel has actually upgraded my room with a balcony. But I don't actually use the balcony and I would like to get the room type that I booked because that is what I need. So trip.com has sorted it out for me with the hotel manager and they agreed to change the room for me on the second night. I would say the room that I booked is much more bigger than the room that I stayed on the first night. There are pictures for both room below. I am glad that trip.com can sort this out for me and the hotel has changed it for me. Otherwise I probably will make a complaint about that. So, I am quite satisfied about sorting out the query. The room is clean in general. However, the pillow is not comfortable at all. A basic selection of breakfast. Location is quite good as it is only 5 to 10 minutes walk to ski schools and the resort. It is close to the restaurant as well. Staff are good, but I found a bit difficult to communicate in English. They can speak English, but I would say only basic conversation. The ski school in the hotel is too expensive. Although they said it is a VIP course but you can found somewhere cheaper in about 5 minutes walk.'

'The hotel is fine if you’re arriving by car. However, I arrived by bus, and it’s about 3.5 km uphill from the bus/train station and around 2.5 km from the city centre. The biggest downside for me was that the showers in the sauna/pool area were out of order. It’s hard to understand how guests are expected to use the sauna without functioning showers, people were going straight from the sauna to the pool while still sweaty. Another major issue was the lack of basic kitchen equipment in the studio, there wasn’t even a single pot, which defeats the purpose of having a kitchen. On the positive side, the hotel was clean, and most of the staff were friendly.'

'숙소는 많은 혜택에 아주 가까웠습니다. 위치는 스키 리프트 옆에 매우 좋습니다. 주차장이 있고, 매우 도움이되는 직원이 있습니다. 산을 볼 수 있는 방으로 업그레이드를 해주었습니다. 방에는 커피메이커, 보일러가 있었습니다. 물과 차, 커피 재료. 레이어가 완벽하고 깨끗하고 조용합니다. 호텔에는 고급스러운 스파가 있습니다! 아침 식사는 훌륭했습니다! 예약시 도중 방값을 바로 결제했는데 신용카드로요. 리셉션 직원 그들의 시스템을 보지 않고 결제하고 문의하니 밤의 가치를 지불하겠습니다. 내가 이미 그 가치를 지불했다고 말했어 방 예약. 체크아웃시 다음날 그들은 나에게 다시 밤을 지불하라고했다. 결제 증명서 보여줬는데 Trip.com이 (가) 나를 보냈다. 직원은 그가 탑승해야 한다고 말했다. 매니저 ... 몇 분 더 기다렸다가 그들은 내 몫을 인정했다. 불행히도 지연과 정보 부족 5-star 호텔에 대한 지불은 불합리했습니다.'

'Love it love it love it. This hotel deserves their five stars service reviews. Staff were very welcoming and helpful. The spa facilities was absolutely perfect! Will definitely be back!'

'훌륭한 시설을 갖춘 놀라운 호텔. 훌륭한 관리. 좋은 음식과 쾌적한 직원'

'Number one hotel in Bansko'

'놀라운 호텔입니다.'

'The location is amazing just 15 min walk to the gondola station. The service is amazing, it’s family run business, the owner took personal care of us ensured any little issues were addressed immediately. In the morning we were fed well with Bulgarian breakfast and it had personal touch to it and we were made to feel special. Amenities were adequate considering the price we paid for it. The only downside I would say is the shower had some moulds but that’s an easy fix and mattress was a bit soft needs replacement.'