아난타라 알 자발 알 아크다르 리조트 후기

숙소 답변: Dear Love BBoon, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the villa, quality of food especially the fresh and rich cuisine overall our restaurants and SPA experience. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager

숙소 답변: 친애하는 게스트 사용자님, 최근 숙박 후 리뷰를 작성해 주시고 저희를 추천해 주셔서 감사합니다. 귀하를 모실 수 있어 기뻤고, 특히 멋진 전망이 보이는 위치와 저희 팀원들의 서비스에 만족하셨다는 말씀을 듣고 매우 기쁩니다. 귀하의 리뷰가 팀과 공유될 것이라는 점을 확신해 주시기 바랍니다. 귀하의 행복한 산에서의 추억이 오래도록 기억에 남으시기를 바랍니다. 가까운 미래에 Anantara Al Jabal Al Akhdar에 다시 오실 수 있기를 바랍니다. 친절한 인사를 전합니다. Amal Al Hinai/ Operational Excellence Manager

숙소 답변: 친애하는 게스트 사용자님, 최근 숙박 후 리뷰를 작성해 주시고 저희를 추천해 주셔서 감사합니다. 귀하를 모실 수 있어 기뻤고, 특히 멋진 전망이 보이는 위치와 저희 팀원들의 서비스에 만족하셨다는 말씀을 듣고 매우 기쁩니다. 귀하의 리뷰가 팀과 공유될 것이라는 점을 확신해 주시기 바랍니다. 귀하의 행복한 산에서의 추억이 오래도록 기억에 남으시기를 바랍니다. 가까운 미래에 Anantara Al Jabal Al Akhdar에 다시 오실 수 있기를 바랍니다. 친절한 인사를 전합니다. Amal Al Hinai/ Operational Excellence Manager

숙소 답변: 친애하는 게스트 사용자, 최근 숙박 후 리뷰를 작성하고 추천해 주셔서 감사합니다. 당신을 모시게 되어 기쁩니다. 특히 멋진 전망이 있는 위치, 맛있는 음식, 특히 뷔페(저녁 및 아침 식사) 및 훌륭한 활동이 우리와 함께 즐거운 시간을 보내셨다는 소식을 듣고 매우 기쁩니다. 귀하의 리뷰가 팀과 공유되므로 안심하십시오. 행복한 산의 추억이 오래오래 간직되길 바랍니다. 가까운 시일 내에 Anantara Al Jabal Al Akhdar에 다시 오신 것을 환영합니다. 감사합니다. Amal Al Hinai/ Operational Excellence Manager

숙소 답변: 친애하는 게스트 사용자, 최근 숙박 후 리뷰를 작성하고 추천해 주셔서 감사합니다. 귀하를 모시게 되어 기쁩니다. 특히 멋진 전망, 체육관 및 스파가 있는 위치에서 즐거운 시간을 보내셨다는 소식을 듣고 매우 기쁩니다. 귀하의 리뷰가 팀과 공유되므로 안심하십시오. 행복한 산의 추억이 오래오래 간직되길 바랍니다. 가까운 시일 내에 Anantara Al Jabal Al Akhdar에 다시 오신 것을 환영합니다. 감사합니다. Amal Al Hinai/ Operational Excellence Manager

숙소 답변: Dear Alexandra,Thank you for taking the time to share your experience following your stay at Anantara Al Jabal Al Akhdar Resort. I genuinely appreciate your honest feedback, as it helps us identify areas for improvement and ensure a consistently exceptional experience for all our guests.I’m delighted to hear that you enjoyed the friendliness and attentiveness of our team, the outstanding breakfast, and the hotel’s architecture. However, I deeply regret that several aspects of your stay fell short of your expectations.Please accept my sincerest apologies for the oversight during your arrival, both at the entrance and at check-in. Your point regarding the assumptions made about your name is especially concerning and not reflective of the inclusive and personalized service we aim to provide. I assure you that your feedback will be shared with our team to ensure greater attention and sensitivity moving forward.I also regret that the ambiance at the bar and some details in your room and at the pool did not meet the high standards we strive for. We take your comments about the music selection, wine service, and room maintenance seriously, and I will personally address these matters with the respective departments.Your feedback about the pool showers and the overall sense of rushed service is also noted, and we will work to enhance our operations to create a more seamless and luxurious experience for future guests.While I understand your decision not to visit again, I hope you will reconsider in the future. Should you decide to return, I would love the opportunity to personally oversee your stay to ensure a truly exceptional experience.Thank you once again for bringing these matters to our attention.Best regards,Amal Al Hinai/ Operational Excellence Manager

숙소 답변: Dear Barnabas Loh, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the villa, quality of food especially in the Italian Restaurant Diana's Point. Rest assured that your review will be shared to the team especially with Cristina. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager

숙소 답변: Dear Maha Alshiha, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the villa, quality of food especially in the Italian Restaurant Diana's Point. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager

숙소 답변: Dear Guest User,Thank you for sharing your experience with us. We are glad to hear that you found the hotel environment beautiful and appreciated the fruit plate we provided during your stay.We regret that the cooler mountain climate was unexpected for you, and we hope you are feeling better now. Due to our location at a high altitude, there can indeed be a significant temperature difference, and we recommend guests bring warm clothing for a more comfortable stay.Regarding your room allocation, we assure you that all assignments are based on availability and category booked, without any form of discrimination. We value all our guests equally and strive to provide the best experience possible. If you have any specific preferences in the future, we would be happy to accommodate them based on availability.We appreciate your candid feedback and hope that despite the challenges, you were able to enjoy moments of relaxation. Should you decide to visit again, we would love the opportunity to make your stay even more comfortable.Best regards,Maren Kuehl\ General Manager

숙소 답변: Dear Guest User, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your detailed comments and are pleased to hear that, overall, you had a good experience. We are sorry to hear that you felt uncomfortable during your stay. We strive to create an inclusive and welcoming atmosphere for all our guests, and your feelings are important to us. Your note about the dining experience is valuable, and we will consider how we can ensure all our guests feel at ease and included. Regarding the cats at our hotel, we truly appreciate your kindness in caring for them. Your compassion towards our local animals is heartwarming. We will make sure the injured black cat receives the necessary attention and care. We acknowledge the challenges posed by the increasing temperatures and understand the difficulties faced by both our workers and the animals in this region. Your empathy towards them is commendable. If there is anything more we can do to improve your experience or if you have any further suggestions, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better stay. Thank you once again for your feedback and for choosing our hotel. With kind regards, Amal Al Hinai/ Operational Excellence Manager

숙소 답변: Dear Guest User, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the food and the great team. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager

숙소 답변: Dear Guest User, Thank you very much for taking the time providing us with this excellent rating of your recent experience in Ctrip. Allow me to response in English. We are thrilled to learn that you enjoyed such an amazing time with us in our beautiful place and very happy to know that we have meet your expectations with the great service overall our aspects. Our team will be encouraged to know that they contributed to you leaving with wonderful memories in your vacation. Thank you for recommending us to other travelers and we hope to have the great pleasure to welcome you again. With kind regards, Amal Al Hinai/ Operational Excellence Manager