산티아고 Villa Alegre Park 근처 호텔

매우 좋은 위치, 도시 중심에 있으며 지하철과 매우 가깝습니다. 내부가 매우 깨끗합니다. 아주 좋은 아침 식사, 환영하는 성격. 방에 옷장이 없었고, 걸 수 없었습니다. 즉, 옷을 걸 수 없습니다. 한 방에만 있을 수 있습니다. 모르겠는데 전반적으로 모든 것이 너무 좋았습니다.

What a fabulous Hostel. The staff and volunteers offered tips and suggestions for a wonderful time in Santiago. Each guest gets an individual tour of the Hostel upon arrival, so you know where everything is straight away. I would like to mention some of the staff by name as they provided me with a terrific experience. They were Mario, Claudio, Basti, Santi, and the volunteers Julius, Stefan, Pascal. The people I met were all very friendly and both the Xmas and New Years Eve parties were a fabulous experience. I HAD AN ABSOLUTELY WONDERFUL TIME AT THIS HOSTEL AND WOULD RECOMMEND IT TO ANYONE

우리는 호텔이 조직 된 리셉션 서비스를 좋아합니다. 창문이 결함이있는 우리 방 만 바람이었고 침대가 노를 저어 탔지만 호텔에서 불평하지 않았습니다. 우리 여행은 잘 운영되었습니다. 아침 식사 전에 떠날 때 호텔에서 VC가 먹을 점심을 상자에 요청해야 합니다.

This is a truly great hostel. The staff are friendly and helpful: Ivan, Juan, and Guillermo; and two of the guys played the guitar. A few times a week Juan would play his guitar and sing, and what a powerful voice he had. I could listen to him all day. The free breakfast provided every morning was excellent, and the a**osphere of the hostel was memorable. However, there was one person at the front desk (Scarlet) that was showing irrational behavior. In the beginning she was friendly and helpful, but then after a week, she turned dark and menacing towards me. She kept complaining that I changed my bed or dorm room, even when it was because of inappropriate behavior from another guest, and there were similar complaints from other guests. This morning she asked me if I ”changed my room again?” I said everything is good. There are no problems. Then she said, ”Okay, I will move you back to the room you were in last night.” That seemed odd. I said, I did not ask you to. You do that without my permission. She responded, ”I thought that is what you wanted.” Again, strange. She didn't stop. After getting the email address of the manager, I went upstairs to write an email. Ten minutes later she came up to where I was sitting and continued to badger me. I said she was disrespecting me, and I asked her to stop. She left and then returned a few minutes later, saying that she talked with the manager and I must leave the hostel immediately. She said I was disrespecting her by feeling disrespected. That I was attacking her or mistreating her, but nothing specific was mentioned -- because it didn't happen. No one that she spoke with ever talked with me. Whatever she said behind my back, that person never even told me what I was being accused of, nor did they ask me any questions. Then she threatened me with the police. I was stunned. I asked to speak with the manager. She promised if I came to the reception desk, the manager would speak with me. When I came down, I was not allowed to speak with him. I continued to finish my email to the address provided, and then the police came. It did not matter what the truth was. They listened to her speak in Spanish and then said to me, it doesn't matter what happened. She asks you to leave so you must leave. I walked out and here I am writing this review. I had been there for a couple weeks and I got to know all the staff and they got to know me. They and a number of other guests who had been there a while could testify to my character. I have not heard back from the email I sent to the manager. It seems that whatever Scarlet said behind my back, was believed without question, even when there were guests present, witnesses. And there were video recordings from different angles. I have heard about this type of thing happening in the United States, but we are in Chile. How could a manager allow a guest to be thrown out by the police without ever asking the accused a single question. Is that the world we live in now?

O hotel em sí é muito bom, parece bem novo em toda sua estrutura. O quarto duplo é bem confortável, bastante espaçoso e o ar condicionado bem potente. A única ressalva que faço é com relação ao chuveiro, pois é muito frio, a água não esquenta de maneira nenhuma. No período que fiquei estava fazendo bastante calor na cidade, então não chegou a ser um incômodo tão grande, porém no inverno, acredito que isso seja um problema. A limpeza é impecável, bem como o atendimento do pessoal do café da manhã que considerei muito bom. Lí muitos comentários criticando essa parte, porém, eu particularmente achei muito bom e bem variado. A localização é ótima, pertinho do metrô, estação Santa Lucía e de pontos turísticos da cidade.

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To say this is an excellent hotel with a great location, service, facilities, and comfort really sums it up, but let me share just a little story. When my wife and I arrived at the airport and took what we thought was a legitimate taxi, we came to find out that it was actually a pirate with a black and yellow car exactly like the ”official taxi”. When we discovered our credit card had been compromised, the staff (front desk staff were the best I have ever dealt with, and I travel a lot) had their security chief go over security camera footage to observe our transaction in front of the hotel in an attempt to further identify the pirate by reading the license plate number. Too make a long story short, with their help our credit card problem was resolved, and we were ”off the hook”. That alone should do it, but the hotel was clean, the rooms were very comfortable, and the breakfast area was as good as I have ever seen (and it was included). Again, I cannot recommend this hotel enough...if you go to Santiago, wish to stay in the heart of the city close to the metro, and want to deal with people who really care about you and go above and beyond excellent service, STAY IN THIS HOTEL! You will have no regrets.