Santar 호텔 예약

'We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating. Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch. However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards. At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks. At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife… Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise. Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel. There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this. The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat. Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.'

'Ótimo hotel, quartos confortáveis decoração simples e um bom café da manhã. Piscina muito boa, staff bem atenciosos. Fácil estacionamento.'

'이 호텔은 이미 비즈니스를 알고 서비스와 시설의 질을 유지하기 때문에 기대에 부응했습니다. 가격과 관련하여 트립이 제시한 가치는 같은 서비스 조건으로 다른 기관과 극도로 경쟁력이 있었고, 직접 예약시 호텔 자체에서 청구되는 가격에 대해서도 (이해할 수 없는) ...). 아침 식사는 품질과 양이 우수했습니다. 서비스는 훌륭했고 모든 직원은이 2 일간의 동정심과 효율성으로 평균 이상을 훨씬 뛰어 넘었습니다. 다만, 지금까지 결제한 금액에 대한 청구서를 아직 발송하지 않아서 트립에 의해 조금 실망했습니다. 결제가 이루어진다는 확실한 점은 객실 결제가 되었다고 말하는 호텔 접수사에서 저에게 줬는데, 결제가 에이전시로 이루어졌기 때문에 청구서를 받을 수 없었다는 점 - 당연한 일! 이 상황에서 인보이스 부족은 매우 불쾌했습니다. 나는 3 개의 방을 예약하고 지불했기 때문에 (우리와 두 명의 친구 커플) 그리고 지금까지 나는 그들과 ”계좌를 만들기”할 지불 증거가 없습니다.'

'환경이 너무 아름답지만 너무 편향되어 있습니다.'

'호텔은 도심의 중심부, 도심의 중심부에 위치하고 있습니다. 커피는 포르투갈과 이 수준의 설립에서 매우 나쁘고 용서할 수 없습니다.'

'We stayed 3 nights at this hotel and enjoyed our stay very much. The people at the reception were very nice and our room was clean and comfortable and had a view of the park. The hotel bar was really nice too, I had the best Irish Coffee! We didn't eat in the restaurant for dinner but we had our breakfast there every morning, they had a very nice selection of items. The hotel is in a great location in the city and Viseu is also a very nice city.'

'Bom, sobre a qualidade de serviço estava otima😊 em geral foi um boa experiência ☺️o pequeno almoço abundante o pessoal super simpático. Recomendo👍'