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The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

Our stay at the Courtyard was nice. We were on the 2nd floor at the front of the building so a but of noise in the evening. The breakfast and breakfast staff were good. I might suggest adding pancakes and a side of toast to menu. The evening menu was ok. Need some revamping of the dining area. The yellow sling back chairs were hard to move on carpet and some of the banquets were at an odd angle to the table. Overall, the lobby and dining area need warming up- try rail related decor or peanuts characters. Did not see printed tourist info available - yes some of still like printed info.

Everything was great EXCEPT for the bartender on the evening I arrived. She looked busy but was actively attending to guests. When I approached her, she gave me a dirty look and said she is backed up right now. Didnt offer to take my order just said that and continued working. Very unusual and unprofessional. Hard to gauge if this was her being overwhelmed or if it was discrimination. In any case I was too busy to report her to the hotel manager.

Enjoyed the hotel and it’s walking distance proximity to good and shopping. Room was too noisy, heard guests partying Kate by the fire pit, the train noise was loud and outside work was easily heard at 7 am

Disappointing stay At 4:30am, the fire alarm went off. Ended up being a false alarm. Guests did not know what to do. I called the lobby and no one answered. When fire trucks arrived, I tried to evacuate but I couldn’t find the emergency exit easily. When I finally got downstairs, I learned it was a false alarm. The manager couldn’t get the elevators to work and I had to hike 5 flights to get back to my room. I did not sleep after that. In the morning I asked for a discount to offset my experience and she said she couldn’t do anything since I wasn’t a club member. That was poor customer service. I did not have a restful stay and although it may have been out of Mariotts control, I felt like a discount was reasonable for an approximate $200 room and evacuation at 4:30 am.

Cramped For what we paid for the room it could have been a better room was over priced very cramped.